Senior CRM & Retention Marketing Lead

DoorDash USA; New York (NY); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Medical insurance

Dental insurance

Vision benefits

Disability insurance

Life insurance

11 paid holidays

Job summary

DoorDash USA is seeking a strategic, data-driven retention marketer to join the Core Marketplace team. You will own end-to-end CRM campaigns across email, push, and in-app channels, driving growth, engagement, and long-term value for our core marketplace.

The role requires building consensus with cross-functional partners, analyzing impact on order rate and revenue, and delivering strong campaigns with measurable results. A strong writer and SQL/HTML knowledge are a plus.

Qualifications

• 4+ years experience in CRM or email marketing.
• Deep familiarity with CRM technology including ESPs/marketing automation platforms.
• Analytical mindset with strong attention to detail.
• Strong writer and communicator.
• Basic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope).
• Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics.

Responsibilities

• Create CRM campaign strategy across the customer lifecycle for both automations and ad hoc communications.
• Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using first party platforms.
• Work closely with Integrated Marketing to develop campaign strategy briefs based on business needs and audience behavior.
• Establish strong relationships with cross functional stakeholders in Creative Studio, Promo Strategy, Product, Analytics, and Strategy teams.
• Manage CRM reporting dashboards, monitor trends, and make recommendations based on results.
• Stay current on marketing best practices in email, push and SMS and share learnings with the broader marketing team.

Skills

CRM strategy

Campaign planning

Email marketing

Analytical mindset

Strong writer

SQL basics

Data visualization

Education

Bachelor's degree or equivalent experience

Tools

SQL

HTML

Tableau

Periscope

Job description

DoorDash USA is seeking a strategic, data-driven retention marketer to join the Core Marketplace team. You will own end-to-end CRM campaigns across email, push, and in-app channels, driving growth, engagement, and long-term value for our core marketplace.

The role requires building consensus with cross-functional partners, analyzing impact on order rate and revenue, and delivering strong campaigns with measurable results. A strong writer and SQL/HTML knowledge are a plus.