Senior CRM Marketing & Lifecycle Lead

DoorDash; Seattle (WA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) matching

Parental leave

Wellness benefits

Paid time off

Job summary

DoorDash is seeking a strategic retention marketer to drive CRM programs for our Core Marketplace. You will own end-to-end campaign execution—from channel strategy and audience planning to QA, launch, optimization and reporting—to deliver strong engagement and revenue impact.

The role requires 4+ years in CRM or email marketing, fluency with ESPs and marketing automation, and a data-driven, highly organized mindset.

Qualifications

• 4+ years experience in CRM or email marketing.
• Deep familiarity with CRM technology including ESPs/marketing automation platforms.
• Analytical mindset with strong attention to detail.
• Strong writer and communicator.
• Basic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope).
• Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics.
• Extremely organized, dependable, self-motivated & ability to multi-task.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Create CRM campaign strategy across the customer lifecycle for automations and ad hoc communications.
• Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels.
• Work with Integrated Marketing to develop campaign strategy briefs, determine channel mix and audience targeting.
• Establish working relationships with cross functional stakeholders in Creative Studio, Promo Strategy, Product, Analytics, and Strategy.
• Manage CRM reporting dashboards and monitor trends to make data-driven recommendations.
• Stay current on email, push and SMS marketing best practices and share learnings with the team.

Skills

CRM marketing

ESP/Marketing automation

Analytical mindset

Strong writing

SQL knowledge

HTML knowledge

Tableau

Email best practices

Education

Bachelor’s degree

Tools

Tableau

Periscope

Job description

DoorDash is seeking a strategic retention marketer to drive CRM programs for our Core Marketplace. You will own end-to-end campaign execution—from channel strategy and audience planning to QA, launch, optimization and reporting—to deliver strong engagement and revenue impact.

The role requires 4+ years in CRM or email marketing, fluency with ESPs and marketing automation, and a data-driven, highly organized mindset.