Senior CRM & Clienteling Lead – Luxury Retail Growth

Brobston Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Diesel is seeking a CRM and client development leader to drive localization and implementation of our CRM and client development strategy across North America. You will oversee omnichannel campaigns, client engagement, acquisition, retention, and lifetime value through retail coaching and tailored client experiences.

You will coach store teams, collaborate with Retail, Marketing, and Global groups, and travel across North America to represent the brand at events, including evenings and weekends.

Qualifications

• 5+ years of experience in CRM, client development, clienteling, or retail leadership in premium or luxury retail.
• Proven success implementing clienteling strategies across multiple locations and improving client engagement and commercial results.
• Strong coaching, leadership, analytical, communication, and stakeholder management skills.
• Knowledge of client behavior, lifecycle marketing, omnichannel CRM, and luxury retail operations.
• Proficiency with CRM platforms, clienteling tools, and Microsoft Office Suite.
• Must be legally authorized to work in the United States.

Responsibilities

• Champion clienteling practices across the retail network and coach store teams, spending approximately 80% of time supporting stores and clients.
• Coordinate with Retail, Marketing, E-commerce, Events, Merchandising, and Global teams to deliver consistent client experiences and localized CRM campaigns.
• Manage campaign calendars, audience segmentation, client activations, loyalty initiatives, and clienteling programs.
• Analyze CRM and retail KPIs, develop executive reporting, and translate insights into strategies that improve commercial performance.
• Travel throughout North America and represent the brand at client events, including evenings and weekends as needed.

Skills

CRM platforms

Clienteling

Leadership

Analytics

Stakeholder management

Office & communications

Tools

Microsoft Office

Job description

Diesel is seeking a CRM and client development leader to drive localization and implementation of our CRM and client development strategy across North America. You will oversee omnichannel campaigns, client engagement, acquisition, retention, and lifetime value through retail coaching and tailored client experiences.

You will coach store teams, collaborate with Retail, Marketing, and Global groups, and travel across North America to represent the brand at events, including evenings and weekends.