CRM & Client Experience Leader, North America

OTB; New York, Northern (NY, KY); Hybrid; USD 115,000 - 120,000; Full time

Job summary

OTB Group North America is seeking a CRM and Client Development Manager to lead localization and execution of Diesel's Global CRM strategy across North America. You will elevate in-store and omnichannel client experiences, drive loyalty, and collaborate with regional and global teams to deliver measurable commercial outcomes.

You will spend substantial time coaching store teams, developing clienteling ambassadors, and managing regional campaigns, while ensuring alignment with global priorities

Qualifications

• 5+ years in CRM, Client Development, Clienteling, or Retail Leadership within premium/luxury retail.
• Proven success designing clienteling strategies across multiple locations with measurable improvements.
• Experience building relationships with high-value clients in a luxury environment.
• Strong coaching, leadership, and stakeholder management skills with cross-functional collaboration.

Responsibilities

• Lead localization and implementation of Diesel's Global CRM Strategy across North America.
• Coach Store Managers and Client Advisors; lead by example via direct client engagement.
• Develop regional CRM 1-1 campaigns including launches and loyalty communications.
• Own CRM and clienteling KPI analysis and executive reporting.
• Partner with Marketing, E-commerce, and Global teams to optimize omnichannel communications.

Skills

CRM experience

Clienteling

Retail leadership

Luxury retail

Team coaching

Data analytics

Stakeholder management

Travel willingness

Omnichannel

Tools

CRM platforms

MS Office

Job description

OTB Group North America is seeking a CRM and Client Development Manager to lead localization and execution of Diesel's Global CRM strategy across North America. You will elevate in-store and omnichannel client experiences, drive loyalty, and collaborate with regional and global teams to deliver measurable commercial outcomes.

You will spend substantial time coaching store teams, developing clienteling ambassadors, and managing regional campaigns, while ensuring alignment with global priorities