CRM & Client Experience Leader, North America

Diesel; New York (NY); On-site; USD 72,000 - 120,000; Full time

Job summary

Diesel is seeking a seasoned CRM and clienteling leader for North America. Based in our NYC office, you will drive client-centric strategies across stores and omnichannel touchpoints, partnering with global teams to raise retention and spend among high-value clients.

You will coach store leadership, localize campaigns, and own performance metrics, while traveling ~80% to support retail teams and client events across North America.

Qualifications

• 5+ years in CRM, client development, or luxury retail leadership.
• Proven clienteling strategy implementation across multiple locations.
• Experience with high-value clients and luxury service standards.
• Strong coaching, leadership, and stakeholder skills.
• Analytical ability to translate CRM data into actions.

Responsibilities

• Lead CRM, clienteling, and loyalty initiatives across North America.
• Coach Store Managers and Client Advisors; model client engagement.
• Develop regional CRM campaigns, with launches and lifecycle journeys.
• Collaborate with Marketing, E-commerce, and Global teams for alignment.
• Own KPI reporting, dashboards, and business insights for growth.

Skills

CRM strategy

Clienteling

Retail leadership

Coaching & mentoring

Analytics & KPIs

Omnichannel

Stakeholder management

90% in-store coaching

Travel 80% in NA

Tools

CRM platforms

Microsoft Office Suite

Job description

Diesel is seeking a seasoned CRM and clienteling leader for North America. Based in our NYC office, you will drive client-centric strategies across stores and omnichannel touchpoints, partnering with global teams to raise retention and spend among high-value clients.

You will coach store leadership, localize campaigns, and own performance metrics, while traveling ~80% to support retail teams and client events across North America.