Senior CRM Applications Leader—Sales/Service & Salesforce

Brother International Corporation; Bridgewater, Northern (MA, KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Tuition assistance

Job summary

Brother International Corporation seeks a Senior Manager, CRM Commercial Application to lead the design, development, and integration of multiple CRM platforms across Marketing, Sales, and Service. You will guide solution designs and mentor technical teams while driving innovation in cloud applications.

Ideal candidates have 10+ years in CRM/IT with Salesforce architecture and admin experience, strong vendor management, and a history of delivering scalable CRM solutions in a hybrid work

Qualifications

• Bachelor’s degree in IT, Business, or related field.
• Minimum 10 years of experience in CRM/IT roles with Salesforce focus.
• Experience translating business requirements into scalable Salesforce solutions.
• Proven ability to lead large cross-functional teams and manage vendor relationships.

Responsibilities

• Lead design and development of CRM systems across Marketing, Sales, and Service.
• Oversee Salesforce Sales and Service configurations and integrations.
• Mentor and train staff on best practices and new features.
• Collaborate with IT and business stakeholders to align requirements with IT resources.

Skills

Salesforce Administration

Salesforce Architecture

CRM design

Data integration

Vendor management

Education

Bachelor's Degree in IT / related field

Tools

Salesforce (APEX/Flows)

Jira/Confluence

Copado

Elements.Cloud

Job description

Brother International Corporation seeks a Senior Manager, CRM Commercial Application to lead the design, development, and integration of multiple CRM platforms across Marketing, Sales, and Service. You will guide solution designs and mentor technical teams while driving innovation in cloud applications.

Ideal candidates have 10+ years in CRM/IT with Salesforce architecture and admin experience, strong vendor management, and a history of delivering scalable CRM solutions in a hybrid work