Hybrid CRM Architect & Salesforce Leader

Brother International Corporation; Bridgewater Township (NJ); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Tuition assistance

Job summary

Brother International Corporation seeks a Senior Manager, CRM Commercial Application to guide the design, development, and integration of CRM systems across Marketing, Sales, and Service. You will shape solution designs, lead technical resources, and drive innovation in cloud applications while ensuring adherence to company standards.

You will manage Salesforce configurations, oversee security models, and coordinate with IT and business partners to deliver scalable CRM solutions with a focus on

Qualifications

• Bachelor's degree or equivalent in IT, business, or related field.
• 10+ years in CRM/enterprise system integration and project management.
• Salesforce configuration and admin capabilities; strong business process knowledge.

Responsibilities

• Lead design and system management for CRM solutions across marketing, sales, and service.
• Collaborate with IT and business to translate requirements into scalable designs.
• Support Salesforce Sales and Service solutions and manage related integrations.
• Oversee vendor relationships and hardware/software needs.
• mentor and train teams on new processes and systems.

Skills

CRM systems

Salesforce

Security model design

Cloud applications

Vendor management

Team leadership

Data analysis

DevOps tooling

Education

Bachelor's degree in IT, business, or related field

Tools

Jira

Confluence

Salesforce Admin tools

Copado

Elements.Cloud

Job description

Brother International Corporation seeks a Senior Manager, CRM Commercial Application to guide the design, development, and integration of CRM systems across Marketing, Sales, and Service. You will shape solution designs, lead technical resources, and drive innovation in cloud applications while ensuring adherence to company standards.

You will manage Salesforce configurations, oversee security models, and coordinate with IT and business partners to deliver scalable CRM solutions with a focus on