Senior CRM Analytics Leader — Luxury Retail Growth

GIVENCHY

New York (NY)

On-site

USD 130,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee discount

Job summary

Givenchy in the United States seeks a Senior Manager, CRM Analytics to transform CRM data into strategic insights across North America, partnering with Retail, Boutique Directors, Data, IT and Central teams to boost client engagement and boutique performance.

This role will oversee CRM reporting, KPIs, and campaigns, translating analytics into practical recommendations that strengthen client relationships and drive sustainable growth for the region.

Qualifications

10+ years in CRM analytics, client analytics, BI, or client development in luxury retail.
Strong ability to translate data into actionable recommendations.
Experience with Salesforce CRM, Qlik, Excel, and reporting/dashboard development.
Excellent communication and cross-functional influence.

Responsibilities

Serve as regional CRM analytics expert for US touch points.
Develop and maintain CRM reporting weekly to quarterly for leadership and boutique teams.
Translate analytics into actionable recommendations to improve client acquisition, retention, and loyalty.
Collaborate with Retail, Wholesale, Data, IT, Marketing, Finance and more.

Skills

CRM Analytics

Client Analytics

Business Intelligence

Salesforce CRM

Qlik

Excel

Dashboard Development

Executive Presentations

Stakeholder Management

Luxury Retail Knowledge

Tools

Salesforce CRM

Qlik

Excel

Job description

This role will oversee CRM reporting, KPIs, and campaigns, translating analytics into practical recommendations that strengthen client relationships and drive sustainable growth for the region.

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