Senior CRM Analyst — Pharma Salesforce & AI‑Driven Ops

Azurity Pharmaceuticals

Raleigh (NC)

On-site

USD 95,000 - 140,000

Full time

2 days ago

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Job summary

Azurity Pharmaceuticals seeks a Senior CRM Business Analyst to optimize commercial operations, sales rep engagement, and HCP/HCO interactions within its Salesforce CRM ecosystem. You will gather requirements, define functional specs, and translate cross-functional input into scalable CRM solutions, partnering with Sales, Medical Affairs, IT, and Compliance.

The role requires 8+ years in business analysis or CRM, Salesforce expertise, and strong stakeholder management.

Qualifications

8+ years of business analysis, CRM, Salesforce, or commercial operations experience.
Experience supporting CRM platforms in pharmaceutical or regulated industries.
Salesforce Administrator or Salesforce Business Analyst certification required; additional Salesforce certifications preferred.

Responsibilities

Partner with Commercial, Medical Affairs, Marketing, Compliance, IT, Commercial Operations to gather requirements and translate input into scalable CRM solutions.
Conduct gap analysis, define functional requirements, document user stories, create process flows, and recommend Salesforce enhancements.
Configure, optimize, and support Salesforce Sales Cloud and related CRM capabilities, including account management, territory planning, reports, dashboards, and CRM analytics.
Lead workshops, facilitate UAT, support release readiness, and deliver end-user training and adoption strategies.
Ensure CRM processes align with HIPAA, GDPR, Sunshine Act, FDA guidance and internal governance standards.