CRM & AI Solutions Business Analyst - Life Sciences

BrezQ

Foster City (CA)

On-site

USD 110,000 - 170,000

Full time

2 days ago

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Job summary

BrezQ is seeking a Senior Business Analyst for CRM & AI Solutions in Foster City, CA. The role requires deep CRM discipline across Salesforce, Veeva, or Dynamics 365, plus strong AI/automation exposure.

You will partner with product, tech, and commercial teams to design AI-enabled CRM improvements. Ideal candidates bring 10+ years as a BA with 4+ years in CRM, and a background in Life Sciences commercial operations.

Qualifications

10+ years as a Business Analyst, with 4+ years on CRM platforms.
Strong Life Sciences commercial operations exposure, medical affairs, and customer engagement processes.
Solid grasp of AI, Generative AI, Copilot, automation, and engagement analytics.
Expert in elicitation, gap analysis, and workshop facilitation.
Experience supporting Agile delivery, UAT, and data/CRM integration workflows.
Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.

Responsibilities

Partner with cross-functional stakeholders to identify AI-enabled process optimizations and customer engagement transformations.
Facilitate discovery workshops, map end-to-end CRM workflows, and translate needs into specs and user stories.
Support evaluation, PoCs, and rollouts for AI initiatives (Copilot, Generative AI, Einstein) across commercial ops.
Drive Agile/Scrum execution in Jira/Azure DevOps, define acceptance criteria, oversee UAT and change management.