Senior Salesforce CRM Analyst — Pharma Operations

Azurity Pharmaceuticals - US; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package

Health coverage

401(k)

Tuition reimbursement

Generous time off

Job summary

Azurity Pharmaceuticals seeks a Senior CRM Business Analyst to optimize Salesforce Sales Cloud, drive data governance, and align CRM with sales, marketing, and medical affairs processes.

You will gather requirements, lead workshops, and guide UAT, release readiness, and end-user training while ensuring HIPAA, GDPR, and FDA compliance. The role partners with IT and vendors to deliver scalable CRM solutions within Azurity’s commercial operations.

Qualifications

• 8+ years of business analysis, CRM, Salesforce, or commercial operations experience in Pharma/Life Sciences/Healthcare.
• Strong hands-on knowledge of Salesforce CRM, including Sales Cloud, reports and dashboards, Flows, configuration, custom objects, user access and data management.
• Experience supporting HCP/HCO, sales engagement, territory management, and call planning within a CRM environment.
• Ability to translate business needs into clear functional requirements and manage stakeholder expectations.

Responsibilities

• Gather requirements, define functional specs, document user stories, and translate cross-functional input into scalable CRM solutions.
• Configure and optimize Salesforce Sales Cloud and related CRM capabilities (Account management, Territory Planning, Flows, Reporting, Dashboards).
• Lead workshops, facilitate UAT, support release readiness, and deliver end-user training and adoption strategies.
• Ensure CRM processes comply with HIPAA, GDPR, Sunshine Act, FDA guidance and internal governance standards.

Skills

Salesforce CRM

Sales Cloud

UAT

Agile delivery

Stakeholder management

Data governance

HIPAA/GDPR compliance

Education

Salesforce Administrator certification

Bachelor’s degree

Tools

IQVIA

Snowflake

Veeva

Job description

Azurity Pharmaceuticals seeks a Senior CRM Business Analyst to optimize Salesforce Sales Cloud, drive data governance, and align CRM with sales, marketing, and medical affairs processes.

You will gather requirements, lead workshops, and guide UAT, release readiness, and end-user training while ensuring HIPAA, GDPR, and FDA compliance. The role partners with IT and vendors to deliver scalable CRM solutions within Azurity’s commercial operations.