Senior Critical Facilities Operations Leader

JLL; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay early access

Job summary

JLL is seeking an Operations Manager to lead Critical Environments operations in a dynamic, fast-paced setting. You will drive strategic initiatives, oversee vendors and staff, and ensure performance against SLAs and KPIs.

The role requires 5+ years in data centers or IT rooms, strong leadership and communication, and experience with CMMS and technical drawings. Travel across the United States is expected; a Bachelor's in Engineering or Construction is preferred.

Qualifications

• 5+ years of experience in Data Centers/IT Communication rooms.
• Experience with systems, emergency generators, switchgears, UPS, HVAC, FLS.
• Strong ability to read and interpret technical documents, safety rules, and maintenance instructions.

Responsibilities

• Develop strategic initiatives to drive efficiency, scalability, and resilience across Critical Environment operations.
• Provide leadership to critical vendors and operational staff.
• Monitor data center/IT Communication Rooms performance against SLAs and KPIs.
• Drive continuous improvement to enhance efficiency, reduce downtime, and minimize risks.
• Oversee budget planning, forecasting, and cost control.
• Act as primary point of contact for senior management, clients, partners, and vendors.
• Manage relationships with strategic vendors and contractors to ensure SLAs are met.
• Evaluate and implement innovative solutions to enhance efficiency, security, and sustainability.
• Ensure adherence to regulatory requirements, industry standards, and internal policies.
• Travel as required.

Skills

Data centers

Emergency generators

Reading tech docs

Communication skills

CMMS

Microsoft Office

Travel availability

Education

Bachelor's in Engineering or Construction

Tools

Corrigo

MCIM/Salesforce

Zendesk

ServiceNow

Job description

JLL is seeking an Operations Manager to lead Critical Environments operations in a dynamic, fast-paced setting. You will drive strategic initiatives, oversee vendors and staff, and ensure performance against SLAs and KPIs.

The role requires 5+ years in data centers or IT rooms, strong leadership and communication, and experience with CMMS and technical drawings. Travel across the United States is expected; a Bachelor's in Engineering or Construction is preferred.