Critical Facilities Operations Manager

JLL; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay early access

Job summary

JLL is seeking an Operations Manager to lead Critical Environments operations in a dynamic, fast-paced setting. You will drive strategic initiatives, oversee vendors and staff, and ensure performance against SLAs and KPIs.

The role requires 5+ years in data centers or IT rooms, strong leadership and communication, and experience with CMMS and technical drawings. Travel across the United States is expected; a Bachelor's in Engineering or Construction is preferred.

Qualifications

• 5+ years of experience in Data Centers/IT Communication rooms.
• Experience with systems, emergency generators, switchgears, UPS, HVAC, FLS.
• Strong ability to read and interpret technical documents, safety rules, and maintenance instructions.

Responsibilities

• Develop strategic initiatives to drive efficiency, scalability, and resilience across Critical Environment operations.
• Provide leadership to critical vendors and operational staff.
• Monitor data center/IT Communication Rooms performance against SLAs and KPIs.
• Drive continuous improvement to enhance efficiency, reduce downtime, and minimize risks.
• Oversee budget planning, forecasting, and cost control.
• Act as primary point of contact for senior management, clients, partners, and vendors.
• Manage relationships with strategic vendors and contractors to ensure SLAs are met.
• Evaluate and implement innovative solutions to enhance efficiency, security, and sustainability.
• Ensure adherence to regulatory requirements, industry standards, and internal policies.
• Travel as required.

Skills

Data centers

Emergency generators

Reading tech docs

Communication skills

CMMS

Microsoft Office

Travel availability

Education

Bachelor's in Engineering or Construction

Tools

Corrigo

MCIM/Salesforce

Zendesk

ServiceNow

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

What this job involves

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.

Your day-to-day tasks will include:

• Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
• Providing leadership and direction to critical vendors and operational staff
• Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators
• Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
• Overseeing financial aspects including budget planning, forecasting, and cost control
• Acting as primary point of contact for senior management, clients, partners, and vendors
• Managing relationships with strategic vendors and contractors to ensure service level agreements are met
• Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
• Ensuring adherence to regulatory requirements, industry standards, and internal policies
• Travel as required

Required Qualifications:

• 5+ years of work experience in Data Centers/IT Communication rooms
• Experience with systems, emergency generators, switchgears, ups, hvac, fls
• Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
• Excellent communication skills, including report writing and effective speaking to leadership groups
• Proficiency with technical drawings, specifications, and measuring instruments
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Access)
• Demonstrated leadership ability, presentation capabilities, and organizational skills
• Experience utilizing CMMS platforms
• Ability to travel throughout the United States

Preferred Qualifications:

• Bachelor's Degree in Engineering or Construction
• Experience with Critical Environment Dashboard products
• Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site - Atlanta, GA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.