Senior VP, Operations & Member Experience

Capital Credit Union; Green Bay (WI); On-site; USD 180,000 - 240,000; Full time

Job summary

Capital Credit Union seeks a Senior Vice President of Operations to lead and align operations with enterprise strategy, focusing on member experience and service delivery across contact center, back office, and digital channels.

In this on-site, executive role, you will translate strategic goals into measurable outcomes, build strong leadership teams, and drive transformational initiatives that improve efficiency, risk management, and client satisfaction.

Qualifications

• Bachelors degree in business- or finance-related field required; Masters preferred.

Responsibilities

• Provide executive oversight for Contact Center, Back Office Support Services, and Digital Services.

Skills

Strategic leadership

Operational discipline

Change management

People development

Education

Bachelor's degree in Business Administration, Finance, or related field

Master's degree preferred

Job description

Capital Credit Union seeks a Senior Vice President of Operations to lead and align operations with enterprise strategy, focusing on member experience and service delivery across contact center, back office, and digital channels.

In this on-site, executive role, you will translate strategic goals into measurable outcomes, build strong leadership teams, and drive transformational initiatives that improve efficiency, risk management, and client satisfaction.