Senior Credit Card Ops Specialist - Optimize & Resolve

Citizens; Shelton (CT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Deposit Operations Senior Specialist in Shelton, CT to process transaction requests for customers and colleagues. Responsibilities include handling advanced clerical tasks, applying product knowledge, researching inquiries, and ensuring compliance within SLAs.

In this role, you will support consumer and commercial credit card servicing across the lifecycle, balance risk with efficiency, and bring initiative to automate improvements.

Qualifications

• Advanced clerical operations tasks in a fast-paced environment.
• Knowledge of business unit products and applications.
• Ability to research routine customer, brand, or bank inquiries.
• Identify source of problems and resolve within SLAs.

Responsibilities

• Performs advanced clerical operations tasks that are routine/repetitive in a fast-paced environment.
• Utilizes methods and knowledge of the unit's products and applications.
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and resolves them within service levels.
• Applies regulatory and compliance knowledge to minimize financial risk and uses multiple systems to solve problems.
• May work independently on special projects and interact with all management levels.
• Balance day-to-day tasks with a risk mindset and look for process improvements.
• Possibly perform department administrative duties as needed and support broad card servicing activities across lifecycle.
• Learn quickly as processes and technology evolve and turn ideas into practical solutions.

Skills

Clerical tasks

Regulatory knowledge

Risk mindset

Multitasking

Education

High School or Equivalent

Assoc/Bachelor preferred

Job description

Citizens is seeking a Deposit Operations Senior Specialist in Shelton, CT to process transaction requests for customers and colleagues. Responsibilities include handling advanced clerical tasks, applying product knowledge, researching inquiries, and ensuring compliance within SLAs.

In this role, you will support consumer and commercial credit card servicing across the lifecycle, balance risk with efficiency, and bring initiative to automate improvements.