Senior Credit Card Operations Specialist

Citizens Bank; Johnston (RI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in Johnston, RI seeks a Deposit Operations Senior Specialist to process transaction requests for customers and internal colleagues. You will handle advanced clerical tasks in a fast-paced environment, applying knowledge of the bank's products and applications.

Primary duties include resolving inquiries, reducing risk, supporting consumer and commercial credit card servicing across the account lifecycle, and driving continuous improvement through practical automation ideas.

Qualifications

• High School or Equivalent required
• Associate degree or Bachelor's degree in relevant field or equivalent work experience preferred

Responsibilities

• Process transaction requests for customers, branch colleagues and internal colleagues.
• Resolve routine inquiries and determine sources of problems to meet service levels.
• Support Consumer and Commercial Credit Card servicing across the account lifecycle, including maintenance, documentation and regulatory processes.
• Identify and implement improvements to reduce risk and automate processes.

Education

Associate or Bachelor degree

Job description

Description

As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

• Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
• Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and works to resolve them accurately and within service level agreements.
• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
• The position may include reporting responsibilities and may assume department administrative duties as needed.
• Support a broad range of specialized Consumer and Commercial Credit Card servicing activities across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls.
• Apply curiosity and technical aptitude to quickly learn and adapt as processes, technology, and business needs evolve.
• Balance day to day responsibilities with a strong risk mindset and a focus on identifying opportunities to improve and automate processes.
• Take initiative to help turn improvement ideas into practical, implemented solutions.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School or Equivalent required
• Associate degree or Bachelor's degree in relevant field or equivalent work experience preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon-Fri 8-5

Pay Transparency

The salary range for this position is $22.00 - $25.97 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.