Senior Credit Card Operations Specialist

Citizens; Shelton (CT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Deposit Operations Senior Specialist in Shelton, CT to process transaction requests for customers and colleagues. Responsibilities include handling advanced clerical tasks, applying product knowledge, researching inquiries, and ensuring compliance within SLAs.

In this role, you will support consumer and commercial credit card servicing across the lifecycle, balance risk with efficiency, and bring initiative to automate improvements.

Qualifications

• Advanced clerical operations tasks in a fast-paced environment.
• Knowledge of business unit products and applications.
• Ability to research routine customer, brand, or bank inquiries.
• Identify source of problems and resolve within SLAs.

Responsibilities

• Performs advanced clerical operations tasks that are routine/repetitive in a fast-paced environment.
• Utilizes methods and knowledge of the unit's products and applications.
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and resolves them within service levels.
• Applies regulatory and compliance knowledge to minimize financial risk and uses multiple systems to solve problems.
• May work independently on special projects and interact with all management levels.
• Balance day-to-day tasks with a risk mindset and look for process improvements.
• Possibly perform department administrative duties as needed and support broad card servicing activities across lifecycle.
• Learn quickly as processes and technology evolve and turn ideas into practical solutions.

Skills

Clerical tasks

Regulatory knowledge

Risk mindset

Multitasking

Education

High School or Equivalent

Assoc/Bachelor preferred

Job description

Description

As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

• Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.

• Utilizes methods, procedures and knowledge of the business unit’s product(s) and application(s).

• Research routine customer, brand, or bank inquiries as appropriate.

• Determines the source of problems and works to resolve them accurately and within service level agreements.

• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.

• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.

• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

• The position may include reporting responsibilities and may assume department administrative duties as needed.

• Support a broad range of specialized Consumer and Commercial Credit Card servicing activities across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls.

• Apply curiosity and technical aptitude to quickly learn and adapt as processes, technology, and business needs evolve.

• Balance day to day responsibilities with a strong risk mindset and a focus on identifying opportunities to improve and automate processes.

• Take initiative to help turn improvement ideas into practical, implemented solutions.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School or Equivalent required

• Associate degree or Bachelor's degree in relevant field or equivalent work experience preferred

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Mon-Fri 8-5 Pay Transparency The salary range for this position is $22.00 - $25.97 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.