Senior Credit Card Operations Specialist

Citizens Financial; Johnston (RI); On-site; USD 30,000 - 36,000; Full time

Job summary

Citizens Financial is seeking a Deposit Operations Senior Specialist in Johnston, RI to process transaction requests for customers and internal staff. The role involves applying product and application knowledge to resolve inquiries efficiently while meeting service levels.

The position emphasizes accuracy, risk awareness, and the ability to work with multiple systems to support consumer and commercial accounts.

Qualifications

• High School or equivalent is required.
• Associate or Bachelor's degree in a relevant field or equivalent work experience preferred.

Responsibilities

• Processes transaction requests for customers, branch colleagues and internal colleagues.
• Uses knowledge of business unit products and applications to complete tasks.
• Researches routine inquiries from customers and employees as appropriate.
• Determines problem sources and works to resolve them accurately and within service levels.

Education

High School or Equivalent

Associate or Bachelor's degree in relevant field or equivalent work experience

Job description

As the Deposit Operations Senior Specialist , you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities

• Performs advanced clerical operations tasks that are routine and/or repetitive in a fast-paced environment.
• Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
• Research routine customer, brand, or bank inquiries as appropriate.
• Determines the source of problems and works to resolve them accurately and within service level agreements.
• Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
• May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
• The position may include reporting responsibilities and may assume department administrative duties as needed.
• Support a broad range of specialized Consumer and Commercial Credit Card servicing activities across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls.
• Apply curiosity and technical aptitude to quickly learn and adapt as processes, technology, and business needs evolve.
• Balance day to day responsibilities with a strong risk mindset and a focus on identifying opportunities to improve and automate processes.
• Take initiative to help turn improvement ideas into practical, implemented solutions.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School or Equivalent required
• Associate degree or Bachelor's degree in relevant field or equivalent work experience preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon-Fri 8-5

Pay Transparency

The salary range for this position is $22.00 - $25.97 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .