Credit Card Operations Lead – Production & Stability

Citizens; Johnston (RI); Hybrid; USD 101,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking an Operations Manager for our Credit Card Operations team in Johnston, RI. You will oversee production support, system stability, change management, and stakeholder collaboration to ensure smooth daily operations.

The role emphasizes problem solving, process improvement, and risk management, requiring strong communication and the ability to prioritize urgent issues while coordinating with product, finance, and customer service teams.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
• Proven experience in operations management, preferably within the financial services industry.
• Strong understanding of credit card operations and related systems.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and tools.

Responsibilities

• Production Support: Provide ongoing support for credit card operations, ensuring smooth and efficient functioning of systems and processes.
• System Stability and Integrity: Monitor and manage system stability, ensuring data integrity and continuity of operations.
• Change Management: Deliver change requests, including pricing changes, rewards updates, and updates to credit bureau monitoring processes.
• Demand Intake and Prioritization: Manage the production-support intake process, maintain and prioritize the Jira backlog, evaluate resource capacity, and assign the appropriate subject-matter experts based on urgency and business impact
• Issue Resolution: Identify, troubleshoot, and resolve operational issues promptly to minimize impact on business operations.
• Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including product partners, finance, and customer service, to ensure seamless operations and support.
• Utilize problem-solving skills and innovative approaches to transform the customer experience, driving tangible improvements and measurable outcomes.
• Manage a well controlled team by identifying key risks, maintaining processes and procedures, and ensuring thorough reporting to mitigate risk.

Skills

Problem-solving

Communication

Prioritization

Multitasking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration

Tools

Jira

Job description

Citizens is seeking an Operations Manager for our Credit Card Operations team in Johnston, RI. You will oversee production support, system stability, change management, and stakeholder collaboration to ensure smooth daily operations.

The role emphasizes problem solving, process improvement, and risk management, requiring strong communication and the ability to prioritize urgent issues while coordinating with product, finance, and customer service teams.