Senior Creative Ops Lead – High-Impact Campaigns

HelloFresh; New York (NY); On-site; USD 137,000 - 158,000; Full time

Benefits offered by this job

Competitive salary

401k with company match

Generous PTO including sabbatical and

Parental leave up to 16 weeks

Health and wellness benefits with $0–$

Tuition reimbursement after 2 years

Discounts on HelloFresh meal plans

Employee Resource Groups

Dynamic, inclusive work environment

Job summary

HelloFresh is seeking a Creative Operations Senior Manager in New York to lead end-to-end operational management of integrated marketing initiatives. You will partner with Marketing, Creative, Production, and cross-functional teams to ensure on-time delivery of campaigns and product launches.

The ideal candidate brings 6–8 years in Creative Operations, strong project planning, and a track record of improving workflows. This role is based in New York with a fast-paced, mission-driven environment.

Qualifications

• 6-8 years of experience in Creative Operations or integrated marketing operations.
• Bachelor's degree required.
• Demonstrated experience leading complex cross-functional marketing initiatives from planning through execution.
• Strong understanding of integrated creative workflows across digital, print, packaging, photography and video production.
• Experience partnering with Marketing, Creative, Production, and cross-functional stakeholders.
• Strong project planning, organizational, prioritization, and risk management skills.
• Experience using project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools.
• Excellent communication, stakeholder management, and relationship-building skills.
• Passion for process improvement, operational excellence, and building scalable ways of working.

Responsibilities

• Own end-to-end Creative Operations across integrated marketing initiatives.
• Lead project planning, execution, and delivery from intake to final asset release.
• Manage campaigns including digital, print, packaging, video, CRM, and lifecycle marketing.
• Partner with Brand Marketing, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging and agencies.
• Forecast work, balance capacity, identify resourcing risks, and plan freelance or agency support.
• Improve workflows and governance to speed time-to-market and operational efficiency.
• Develop and manage complex integrated project plans with cross-functional teams.
• Build reporting on project health and capacity for leadership.
• Lead retrospectives and implement scalable process improvements.

Skills

Creative Operations

Project management

Cross-functional collaboration

Stakeholder management

Airtable

Jira

Asana

Monday.com

Workfront

Reporting tools

Communication

Process improvement

Education

Bachelor's degree

Tools

Airtable

Jira

Asana

Monday.com

Workfront

Job description

HelloFresh is seeking a Creative Operations Senior Manager in New York to lead end-to-end operational management of integrated marketing initiatives. You will partner with Marketing, Creative, Production, and cross-functional teams to ensure on-time delivery of campaigns and product launches.

The ideal candidate brings 6–8 years in Creative Operations, strong project planning, and a track record of improving workflows. This role is based in New York with a fast-paced, mission-driven environment.