Senior Creative Operations Lead - AI-Enabled Campaigns

Gusto; Denver, New York, San Francisco (CO, NY, CA); Hybrid; USD 146,000 - 174,000; Full time

Benefits offered by this job

Competitive base pay

Equity (RSUs)

Benefits

Job summary

Gusto is seeking a Senior Creative Program Manager to connect Brand Studio with Marketing, PMM, R&D, and Legal. You will execute the operational roadmap, unblock projects, manage cross-functional stakeholders, and drive timelines across multi-channel launches and complex campaigns.

You will help build and maintain the Brand Studio dashboard, task tracker, and maintain project management hygiene across teams, collaborating with leaders across departments to keep work flowing smoothly.

Qualifications

• 5–7 years of experience in creative, marketing, or brand production/project management with hands-on experience running multiple active projects, stakeholders, and vendors
• Experience managing complex, multi-channel integrated campaigns with multiple channel owners and parallel workstreams
• Experience building and maintaining workback schedules and project hubs (Notion a plus) and driving adoption of dashboards and trackers

Responsibilities

• Serve as the primary point of contact for cross-functional stakeholders across active projects
• Build and maintain creative workback schedules and keep the source of truth current
• Manage vendor and agency relationships end to end including paperwork and onboarding
• Own the legal and compliance review pipeline for projects
• Flag risks and dependencies early and escalate to leadership
• Coordinate production logistics for shoots and on-site support
• Help stand up and optimize the team's AI-enabled project infrastructure
• Run retros and drive workflow improvements

Skills

Cross-functional collaboration

Project management

Communication

AI-enabled tooling

Vendor management

Notion

Tools

Notion

Job description

Gusto is seeking a Senior Creative Program Manager to connect Brand Studio with Marketing, PMM, R&D, and Legal. You will execute the operational roadmap, unblock projects, manage cross-functional stakeholders, and drive timelines across multi-channel launches and complex campaigns.

You will help build and maintain the Brand Studio dashboard, task tracker, and maintain project management hygiene across teams, collaborating with leaders across departments to keep work flowing smoothly.