Senior Creative Operations Lead

Gusto; Los Angeles (CA); Hybrid; USD 146,000 - 211,000; Full time

Job summary

Gusto is seeking a Senior Creative Program Manager for Brand Studio to serve as the connective tissue between Brand Studio and cross-functional partners like Marketing, PMM, R&D, and Legal. You will execute against the operational roadmap, unblock projects, manage stakeholders, and drive timelines for multi-channel campaigns.

You will help stand up and maintain the Brand Studio dashboard and task tracker, drive adoption of project management hygiene, and lead cross-functional collaboration with

Qualifications

• 5–7 years of experience in creative, marketing, or brand production/project management — in-house or blend of in-house and agency-side.
• Experience managing complex, multi-channel integrated campaigns with multiple channel owners, including multiple approval checkpoints and parallel workstreams within a single project.
• Experience building and maintaining workback schedules and/or project hubs (Notion a plus) for team reliance.
• Familiarity optimizing and maintaining AI-enabled tools and designing systems from scratch; hands-on use of AI tools for drafting, synthesis, and status updates.
• Strong written and verbal communication; interest in retros and improving process.

Responsibilities

• Serve as the primary point of contact for cross-functional stakeholders (Marketing, PMM, Legal, R&D) across active projects, including daily/weekly updates, unblocking work, and escalation as needed.
• Build and maintain creative workback schedules and the project hub (in partnership with Marketing) as scope and deadlines shift.
• Manage vendor and agency relationships end to end including contractor paperwork, PO management, onboarding/access, and day-to-day production coordination.
• Own the legal & compliance review pipeline for projects including submitting requests, chasing disclosures and input, and moving through legal feedback.
• Flag risks and dependencies early across creative projects, escalating to leadership before they become delivery problems.
• Coordinate production logistics for shoots, agency staffing, on-site support, and stakeholder management.
• Help stand up, optimize, and maintain AI-enabled project infrastructure, including the Brand Studio dashboard and task tracker, ensuring project management hygiene.
• Run retros and drive process improvements for better templates, rituals, and small workflow automations.

Skills

Project management

Creative production

Campaign management

Notion

AI tools

Tools

Notion

AI tools

Job description

Gusto is seeking a Senior Creative Program Manager for Brand Studio to serve as the connective tissue between Brand Studio and cross-functional partners like Marketing, PMM, R&D, and Legal. You will execute against the operational roadmap, unblock projects, manage stakeholders, and drive timelines for multi-channel campaigns.

You will help stand up and maintain the Brand Studio dashboard and task tracker, drive adoption of project management hygiene, and lead cross-functional collaboration with