Customer Service Coordinator (Registered Agent) - Hybrid (Nationwide) R0060675

C T Corporation System (DE); Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

FCC | CLC - Registered Agent Solutions Inc. - Wolters Kluwer seeks a Customer Service Coordinator (Registered Agent) to support key clients and internal teams with expert coordination of corporate services, filings, and documentation.

Hybrid role with nationwide opportunities; you will manage onboarding for major customers, resolve complex inquiries, and partner with departments to ensure accurate filings, timely responses, and exceptional service.

Qualifications

• 5+ years of exclusive experience in corporate and registered agent industry or equivalent content knowledge from in-house legal, law firm or CPA firm
• Fluent knowledge of corporate document retrievals including plain/certified copies, good standings, certificates of fact, tax status/good standings
• Extensive 50-state filing knowledge for incorporations, formations, registrations, amendments, annual reports, and related filings

Responsibilities

• Provide direct support to RASi corporate team members and cross-department collaboration
• Communicate effectively with clients regarding corporate services and filings
• Manage complex onboarding processes for large or high-profile customers
• Respond to client, affiliate, and vendor inquiries via phone and email
• Oversee end-to-end order processing from inquiry to invoicing and follow-up
• Prepare, review, and file corporate documents such as articles of incorporation, amendments, DBAs, annual reports, mergers, and dissolutions

Skills

Strategic Communication

Complex Problem-Solving

Strategic Analytical Skills

Technical Proficiency

CRM Mastery

Customer Advocacy Leadership

Interdepartmental Collaboration

Advanced Training

Education

High School Diploma

Bachelor's degree and/or 5+ years experience in corporate services

Job description

Customer Service Coordinator (Registered Agent) - Hybrid (Nationwide) R0060675 | FCC | CLC - Registered Agent Solutions Inc.- Wolters Kluwer

Job Description

As a Customer Service Coordinator (Registered Agent) , you will leverage extensive knowledge and advanced skills in operational processes from within the corporate and registered agent industry to provide strategic support to key customers, team members, and other departments. You will play a pivotal role in not only solving complex issues but also enhancing and optimizing customer satisfaction and engagement.

You will work directly with team members or other departments to successfully complete all project requests in a timely, accurate and efficient manner. You will be an information, training, and project management resource for others. You will have extensive direct client interactions via written and verbal communication methods. To be successful in this role the Corporate Success Coordinator must have excellent organizational and time-management skills, pay meticulous attention to detail, possess strong small and large project management skills, be adaptable, be able to properly delegate tasks or segments of projects, and uphold professional levels of customer service and communication to both internal and external clients. This role is perfect for those with a proven track record and tenure within the corporate and registered agent industry.

Hybrid

Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues (2 days in office, 3 days remotely). You will report to the Manager, Customer Service . This role is a part of FCC | CLC - Registered Agent Solutions Inc. - Wolters Kluwer. Please view the site office location directory for potential office preferences. https://bit.ly/Find_A_WK_Office #LI-Hybrid

Shift Hours

• 7:30a - 4:30p PACIFIC
• 8a - 5p PACIFIC

Corporate and Registered Agent Industry Experience

• The preferred candidate will have: 5+ years of exclusive experience from within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.
• Fluent knowledge of various corporate document retrievals that include plain/certified copies, good standings, certificates of fact, certificates reciting, tax status/good standings
• Extensive 50 state filing knowledge for incorporations, formations, qualifications/registrations, amendments, annual reports, reinstatements, dissolutions, dba's, apostilles/legalizations.
• Experience with complex 50 state filings for mergers, conversions, re-domestications, withdrawals, tax clearances, and address changes.

Educational Experience

High school diploma or equivalent required.

Preferred Education: Bachelor's degree and/or 5+ years' experience in corporate services/registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.

Skills

• Strategic Communication : High-impact verbal and written communication skills.
• Complex Problem-Solving : Ability to address and solve the most intricate problems.
• Strategic Analytical Skills : Advanced skills in analyzing and acting on complex data.
• Comprehensive Technical Proficiency : Thorough knowledge of all product/service facets.
• CRM Mastery : Expert-level CRM system use and management.
• Customer Advocacy Leadership : Leading efforts to represent and advocate for customer needs.
• Interdepartmental Collaboration : Effective collaboration with highest levels of organizational leadership.
• Advanced Training Capabilities : Proficiency in delivering complex training and education sessions.

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide direct support to and collaboration with other RASi corporate team members or across departments.
• Responsible for effectively communicating with clients regarding corporate services.
• Manage complex onboarding processes for large or high-profile customers.
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email.
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals.
• Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.

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