Senior Copy Strategist

HomeServe; Norwalk, Chattanooga (CT, TN); Hybrid; USD 114,000 - 153,000; Full time

Job summary

HomeServe is seeking a Senior Copy Strategist for its Norwalk, CT offices. The role crafts direct mail packages and other direct response materials, translating marketing goals into compelling consumer messages that drive acquisition and retention across HomeServe’s portfolio.

Ideal candidates have 5–10 years in direct response copywriting, a proven track record in direct mail, and strong collaboration skills. Flexible weeks of remote work are available within a full‑time hybrid schedule.

Qualifications

• Bachelor's degree or equivalent experience.
• 5–10 years of direct response copywriting experience.
• Business-oriented mindset prioritizing business needs over personal preferences.
• A strong command of direct response methods, tactics and strategies.
• Proven track record of success in direct mail.
• Experience proofing work and ensuring output meet specifications.
• Collegial and collaborative personality across organizational levels.
• Experience in subscription and membership marketing is essential.

Responsibilities

• Partner with Copy Director, VP of Creative & DM Strategy, and teammates to develop breakthrough creative for core consumer base.
• Execute creative requests from marketing, strategy (B2C) and business development (B2B).
• Innovate messaging strategy for acquisition and retention campaigns reaching homeowners.
• Develop approaches that improve response rates and drive marketing impact.
• Translate marketing objectives into direct response creatives with strong response.
• Collaborate with marketing and analytics to translate insights into messaging frameworks.
• Review briefs and distill information for a high volume of projects.
• Work with cross-functional teams to meet tight deadlines.

Skills

Direct response copywriting

Creative storytelling

Strategy development

Copy editing

Education

Bachelor's degree or equivalent experience

Job description

Job Category: Non-Union Non-Contact Center

We’re looking for a Senior Copy Strategist with experience and creativity to crank out response-triggering copy and concepts for complete direct mail packages and other direct response materials.

The Senior Copy Strategist will be a strong conceptual thinker with a passion for producing strategic, insight-informed storytelling that drives acquisition and retention for HomeServe’s portfolio of home repair and protection plans.

Under the supervision of the Copy Director, the full-time, in-house senior copy strategist will collaborate with other members of the creative team to create direct response assets that win in market. Wide-ranging direct mail and direct response experience with a portfolio of proven winning campaigns, superior project management, and effective people-relation skills are key qualifications for this role.

This role requires a deep understanding of the interrelations between direct mail, digital, and DRTV marketing channels. A keen grasp of what resonates with a variety of audiences, across multiple media channels, will be critical. A track record of balancing quality and quantity for efficient speed to market is also required.

This position will be onsite full-time in our Norwalk, CT offices, with periodic work-from-home weeks.

Responsibilities:

• Partner with Copy Director, VP of Creative & DM Strategy, and other team members to develop breakthrough creative for core consumer base and expanded market penetration.
• Ability to successfully execute creative requests from marketing, strategy (B2C) and business development, (B2B) departments.
• Innovate the messaging strategy for acquisition and retention campaigns that reach millions of homeowners annually.
• Develop creative approaches that improve response rates, outperform existing controls, and deliver measurable marketing impact.
• Translate marketing strategy and objectives into direct response creatives that generate strong response rates.
• Partner with marketing and analytics teams to translate audience insights, testing strategies, and campaign performance data into messaging frameworks that drive conversion and customer engagement.
• Review and distill creative briefs into relevant information and appropriate actions for a high volume of business projects
• Work closely with internal teams within marketing, as well as cross-functional departments within the HomeServe business to execute projects under tight deadlines
• Proof and edit own work and the work of others as needed to ensure error-free copy optimization

Essential Functions:

% of Time on Function

Strategize, conceptualize and write direct mail, from individual components to full packages, for the HomeServe portfolio of home protection and repair plans.

60%

Stay on top of internal test results and industry trends to optimize creative accordingly.

20%

Ideate and present innovative new concepts for both our core boomer consumer and younger demographics.

20%

Total

100%

Job Requirements:

• Bachelor's degree or equivalent experience
• Minimum of 5-10 years of direct response copywriting experience
• Business-oriented mindset prioritizing business needs over personal preferences
• A strong command of direct response methods, tactics and strategies
• Proven track record of success in direct mail
• Experience proofing work and ensuring output meet specifications
• Collegial and collaborative personality that works well with people at all organizational levels
• Experience in subscription and membership marketing is a core requirement

Highly desired skills:

• Energetic and upbeat, with high emotional intelligence to form the most positive working relationships
• Ability to work collaboratively with design team to conceptualize, present and execute winning direct mail campaigns
• Superior organizational skills and ability to successfully manage workload of multiple, concurrent projects within tight deadlines while preserving the highest quality of work
• A strong student of the cultural and media landscape, with an avid interest in the latest technologies and trends and how they intersect with the HomeServe business.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: $114,484.18 - $152,645.58

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

#HUSA #LI-MW1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.