Senior Conversational AI Experience Designer (Alexa+)

Amazon

Sunnyvale (CA)

On-site

USD 156,000 - 212,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Senior Conversational AI Experience Designer in California to shape Alexa+ conversation interactions. You will define voice guidelines, write prompts, and annotate data to improve model behavior, collaborating with UX, product, data science, and engineering teams.

You will lead strategy, drive design deliverables, and champion guardrail concepts while delivering high‑impact experiences used by millions daily.

Qualifications

Bachelor's degree or above in Computer Science, Human‑Centered Interaction, Design, Statistics, Psychology or related fields.
Have an available online portfolio
7+ years of professional work experience as a voice/conversation designer or similar UX‑related role demonstrating great end‑to‑end design solutions and patterns.

Responsibilities

Create world‑class, user‑centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings
Translate business requirements into use cases and high‑level customer experience requirements
Design the architecture and interaction flow of conversation experiences, including multi‑turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies
Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces
Develop and maintain conceptual diagrams, prototypes, and ready‑to‑implement design specifications or documentation
Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency
Work with product, data science, and engineering teams to assess and optimize new and existing features
Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback
Collaborate with other design team members on frameworks, processes, design systems, and best practices
Demonstrate leadership in driving design processes into the organization that help refine strategy
Identify and mitigate conversational risks including bias, toxicity, hallucination, and off‑topic responses; contribute to guardrail design and topic allow‑listing strategies