Senior Alexa+ Conversational AI Experience Designer

Amazon.com Services LLC

Sunnyvale (CA)

On-site

USD 150,000 - 210,000

Full time

10 days ago

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Job summary

Amazon.com Services LLC is seeking a Senior Conversation Designer for the Alexa+ Devices & Services Design Group in Sunnyvale, CA. You will define voice and language guidelines, write prompts, and annotate data to improve model behavior.

You will work with UX, product, data science, and engineering to deliver innovative, user-centered conversation experiences used by millions daily. Responsibilities include creating design specs for multi-turn interactions, crafting prompts and starter content,

Qualifications

Available online portfolio demonstrating work in voice/conversation design.
Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields.
7+ years of professional work experience as a voice/conversation designer or similar UX-related role.

Responsibilities

Create world-class, user-centered conversation design definitions and specifications.
Translate business requirements into use cases and customer experience requirements.
Design architecture and flow of conversation experiences, including multi-turn dialogues and fallback strategies.
Write and iterate system prompts, persona definitions, and starter prompts for Alexa+ behavior.
Develop diagrams, prototypes, and ready-to-implement design specifications.
Develop quality guidelines and evaluation rubrics for dialog interactions; participate in calibration sessions.
Collaborate with product, data science, and engineering to assess and optimize features.
Present high level strategy and design work to teams and partners for review.
Collaborate with design team on frameworks, processes, and design systems.
Drive design processes to refine strategy and mitigate conversational risks.