Senior Conversation Designer, Alexa+ Experiences

Amazon; Omaha (NE); On-site; USD 138,000 - 212,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in the United States is hiring a Senior Conversational AI Experience Designer to shape Alexa+ voice interactions. You will define voice, tone, and language guidelines, write prompts, and annotate data to improve model behavior.

You’ll collaborate with UX designers, researchers, product, data science, and engineering to translate concepts into end-to-end conversational experiences. This role requires leadership, clear communication of design concepts, and the ability to drive projects from

Qualifications

• Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields.
• Have an available online portfolio.
• 7+ years of professional work experience as a voice/conversation designer or similar UX-related role demonstrating great end-to-end design solutions and patterns

Responsibilities

• Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings
• Translate business requirements into use cases and high-level customer experience requirements
• Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies
• Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces
• Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation
• Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency
• Work with product, data science, and engineering teams to assess and optimize new and existing features
• Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback
• Collaborate with other design team members on frameworks, processes, design systems, and best practices
• Demonstrate leadership in driving design processes into the organization that help refine strategy
• Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies

Education

Bachelor's degree or above in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields

Job description

Amazon in the United States is hiring a Senior Conversational AI Experience Designer to shape Alexa+ voice interactions. You will define voice, tone, and language guidelines, write prompts, and annotate data to improve model behavior.

You’ll collaborate with UX designers, researchers, product, data science, and engineering to translate concepts into end-to-end conversational experiences. This role requires leadership, clear communication of design concepts, and the ability to drive projects from