Senior Conversational AI Engineer - Voice & IVR (Remote)

Eight Eleven Group; Nashville (TN); Remote; USD 96,000 - 110,000; Full time

Job summary

Brooksource seeks a Senior Conversational AI Engineer to own the development, deployment, and maintenance of an enterprise‑level voice agent platform. You will work remotely on Cognigy.AI, NICE CXone, and backend systems to ensure production stability and scalable integrations.

You design workflows, build APIs, troubleshoot complex production issues, and collaborate with cross-functional teams. Strong communication and documentation are essential for ongoing maintenance and knowledge transfer.

Qualifications

• Hands-on experience with enterprise conversational AI platforms.
• Experience with Cognigy.AI and NICE CXone.
• Strong API integration and REST/JSON skills.
• Proficient in JavaScript/TypeScript, Python, and SQL.
• Ability to troubleshoot production issues across platforms.
• Excellent communication and documentation skills.

Responsibilities

• Own the development, configuration, administration, maintenance, and production support of enterprise conversational AI and voice agent solutions.
• Design, develop, test, and deploy conversational AI workflows, IVR scripts, prompts, and call-routing logic.
• Enhance AI-powered capabilities including LLM integrations, NLU, knowledge management, and context handling.
• Build, maintain, and troubleshoot RESTful APIs, webhooks, and OAuth 2.0 authentications.
• Write, debug, and maintain code in JavaScript/TypeScript, Python, SQL.
• Diagnose and resolve production issues involving conversational flows and API connectivity.
• Document architecture, configurations, and development practices for ongoing maintenance.
• Monitor performance, analyze logs, and identify opportunities to improve reliability and CX.
• Support testing, deployments, and rollback procedures to maintain stability.
• Collaborate with teams and stakeholders to translate needs into scalable AI solutions.
• Assist in transitioning ownership from third-party vendors to internal teams.

Skills

Cognigy.AI

NICE CXone

JavaScript/TypeScript

Python

SQL

REST APIs

OAuth 2.0

LLMs / Generative AI

API integration

IVR engineering

Cloud services (AWS/Azure)

CI/CD

Tools

NICE CXone Studio

Consent Cognigy tooling

Job description

Brooksource seeks a Senior Conversational AI Engineer to own the development, deployment, and maintenance of an enterprise‑level voice agent platform. You will work remotely on Cognigy.AI, NICE CXone, and backend systems to ensure production stability and scalable integrations.

You design workflows, build APIs, troubleshoot complex production issues, and collaborate with cross-functional teams. Strong communication and documentation are essential for ongoing maintenance and knowledge transfer.