Senior Conversational AI Architect – Voice & Telecom

Tata Consultancy Services Limited

Santa Clara (CA)

On-site

USD 150,000 - 230,000

Full time

3 days ago

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Job summary

Tata Consultancy Services Limited in Santa Clara, CA seeks a senior specialist in conversational AI and agentic systems to build production-grade voice solutions using Google Enterprise CX tools and integrate telecom APIs within enterprise architectures.

The role requires formal engineering vetting and the ability to mentor client co-delivery teams, driving high-impact initiatives independently across engagements.

Qualifications

Production-grade experience building voice/agentic systems.
Experience with Dialogflow CX and related Google Enterprise CX tools.
Formal engineering vetting: Google AI/FDE Bootcamp certification or benchmark scores above 80%.
Telecom architecture expertise: integration of telecom APIs and UA authentication.

Responsibilities

Drive high-impact delivery initiatives independently.
Mentor client co-delivery teams and upskill peers.
Integrate telecom APIs within enterprise architectures.
Lead production-grade voice/agentic systems projects.

Skills

Conversational AI

Agentic systems

Voice/telephony integration

Tools

Dialogflow CX

CX Agent Studio

SCRAPI

Agent Assist

CCaaS

Job description

The role requires formal engineering vetting and the ability to mentor client co-delivery teams, driving high-impact initiatives independently across engagements.

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