Conversational AI Solution Architect

Tata Consultancy Services; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Tata Consultancy Services in Santa Clara is seeking a senior engineer with production-grade experience in building voice and agentic AI systems using Google Enterprise CX tools. You will work within delivery teams, driving initiatives independently and mentoring client counterparts.

The role emphasizes telecom architecture fluency, enterprise integration, and mentorship to accelerate client success in high-impact projects.

Qualifications

• Production-grade experience building voice/agentic systems.
• Experience with Google Enterprise CX tools and related platforms.
• Strong technical vetting and benchmark-driven engineering.

Responsibilities

• Lead autonomous delivery of AI initiatives within delivery teams.
• Mentor client counterparts and promote best practices.

Skills

Conversational AI

Agentic systems

Voice technology

Tools

Dialogflow CX

Agent Assist

CCaaS

SCRAPI

CX Agent Studio

Job description

• Conversational AI & Agentic Depth: Production-grade experience building voice/agentic systems using Google Enterprise CX tools (Dialogflow CX, CX Agent Studio, SCRAPI, Agent Assist, CCaaS).
• Technical Vetting: Formally assessed engineers (e.g., Google AI/FDE Bootcamp certified or internal rigorous engineering benchmark scores above 80%).
• Telecom Architecture Expertise: Proven fluency integrating telecom APIs, user authentication (UA), and enterprise business architectures.
• Autonomous Delivery & Mentorship: Senior talent capable of driving initiatives independently within high-impact delivery teams while upskilling client co-delivery counterparts.