Senior Conversational AI Architect - Remote
Propelsys Technologies LLC
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Job summary
Propelsys Technologies seeks a Senior Conversational AI Architect to design and deploy advanced voice agents and conversational workflows. You will work remotely, coordinating with AWS, Azure, Google, and enterprise platforms to ensure scalable, compliant AI solutions.
The role requires broad experience across Google CC AI, Amazon Connect, Nuance Copilot Studio, and major contact center tools. Lead architecture decisions, evaluate product capabilities, and guide cross-functional teams toward
Qualifications
- Experience building voice agents and conversational workflows.
- Proficient with enterprise cloud AI services (AWS/Azure/Google).
- Ability to evaluate product capabilities and align with product strategy.
- Familiarity with contact center platforms and APIs.
Responsibilities
- Develop and deploy voice agents across customer journeys.
- Oversee end-to-end conversational workflows and agent workflows.
- Coordinate with cloud providers and AI services for integration.
- Evaluate platform capabilities (NICE, Genesys, Five9) and propose improvements.
- Engage with cross-functional teams to align architecture with product goals.
Skills
Tools
Job description
Propelsys Technologies seeks a Senior Conversational AI Architect to design and deploy advanced voice agents and conversational workflows. You will work remotely, coordinating with AWS, Azure, Google, and enterprise platforms to ensure scalable, compliant AI solutions.
The role requires broad experience across Google CC AI, Amazon Connect, Nuance Copilot Studio, and major contact center tools. Lead architecture decisions, evaluate product capabilities, and guide cross-functional teams toward
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