Senior Associate, Conversational AI & Agentic Solutions

PwC; Dallas (TX); In loco; USD 77.000 - 202.000; Tempo pieno

Descrizione del lavoro

PwC seeks a Senior Associate to design and deliver contact center technology solutions, including conversational AI, IVR modernization, CCaaS, and analytics. You will translate client needs into requirements and mentor junior staff while collaborating with analytics, development, and product teams to shape AI-enabled experiences.

The role emphasizes human-centered design, accessibility, and practical client delivery, with opportunities to influence across advisory projects.

Competenze

• At least a Bachelor's degree.
• At least 4 years of experience.

Mansioni

• Designing conversational AI and agentic AI solutions for contact center use cases
• Translating client needs into functional requirements, user flows, and interaction designs
• Conducting discovery sessions, workflow analysis, and user research to identify pain points and define future-state solutions
• Developing mock-ups, prototypes, and design specifications using modern UI design tools and front-end frameworks
• Applying human-centered design, usability testing, and accessibility principles to improve adoption across digital channels
• Collaborating across analytics, development, and product teams to shape AI-enabled experiences and technical delivery plans
• Reviewing configuration, customization, and development activities across contact center technology platforms and conversational interfaces
• Analyzing user feedback, behavioral data, and industry trends to refine design choices and solution recommendations
• Mentoring junior team members on interaction design methods, AI-human collaboration concepts, and client delivery workstreams

Conoscenze

Conversational AI

Agentic AI

Client-facing communication

UX/UI design

Formazione

Bachelor's degree

Strumenti

Front-end frameworks

Descrizione del lavoro

PwC seeks a Senior Associate to design and deliver contact center technology solutions, including conversational AI, IVR modernization, CCaaS, and analytics. You will translate client needs into requirements and mentor junior staff while collaborating with analytics, development, and product teams to shape AI-enabled experiences.

The role emphasizes human-centered design, accessibility, and practical client delivery, with opportunities to influence across advisory projects.