Senior Associate, Conversational AI & Agentic UX

PwC; New York (NY); In loco; USD 77.000 - 202.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

and more

Descrizione del lavoro

PwC in New York seeks a Senior Associate in Conversational AI and Agentic AI to design and deliver contact center technology solutions across IVR modernization, CCaaS, and analytics. You will translate client needs into practical designs, mentor juniors, and guide cross‑functional teams through AI-enabled experiences.

The role emphasizes human-centered design, usability testing, and staying ahead of industry trends while building strong client relationships in advisory engagements.

Competenze

• Bachelor's degree required.
• At least 4 years of experience.

Mansioni

• Design conversational AI and agentic AI solutions for contact centers.
• Translate client needs into functional requirements and user flows.
• Conduct discovery sessions, workflow analysis, and user research to identify pain points and future-state solutions.
• Develop mock-ups, prototypes, and design specifications using modern UI design tools and front-end frameworks.
• Apply human-centered design, usability testing, and accessibility principles to improve adoption across digital channels.
• Collaborate across analytics, development, and product teams to shape AI-enabled experiences and technical delivery plans.
• Review configuration, customization, and development activities across contact center technology platforms and conversational interfaces.
• Analyze user feedback, behavioral data, and industry trends to refine design choices and solution recommendations.
• Mentor junior team members on interaction design methods, AI-human collaboration concepts, and client delivery workstreams.

Conoscenze

Conversational AI

Agentic AI

Contact center technology

IVR modernization

Formazione

Bachelor's degree

Descrizione del lavoro

PwC in New York seeks a Senior Associate in Conversational AI and Agentic AI to design and deliver contact center technology solutions across IVR modernization, CCaaS, and analytics. You will translate client needs into practical designs, mentor juniors, and guide cross‑functional teams through AI-enabled experiences.

The role emphasizes human-centered design, usability testing, and staying ahead of industry trends while building strong client relationships in advisory engagements.