Senior Convention Services Manager — High-Impact Events

Gaylord Hotels; Nashville (TN); On-site; USD 83,000 - 108,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Gaylord Hotels in Nashville seeks a Convention Services Manager to support the Assistant Director and oversee operations for complex conventions and events.

You will coordinate services across departments, forecast group revenue, manage room blocks, and ensure client satisfaction through clear planning and communication with sales, catering, and operations. Relocation assistance is available and the position is full-time.

Qualifications

• High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area.
• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.

Responsibilities

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution.
• Plan and develop programs, agendas, and services according to client requirements.
• Communicate all group specifications to operational departments and ensure adherence to guidelines.
• Forecast group revenues and maximize space usage and revenue opportunities.
• Oversee room blocks, cutoffs and attrition; coordinate with contracting and site operations.
• Train and develop Convention Services staff and maintain industry knowledge.
• Host planning meetings, site inspections, and pre-convention meetings per guidelines.
• Promote client satisfaction through smooth execution and post-event feedback.

Skills

Event management

Food & beverage

Sales & marketing

Education

High school diploma or GED

Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Gaylord Hotels in Nashville seeks a Convention Services Manager to support the Assistant Director and oversee operations for complex conventions and events.

You will coordinate services across departments, forecast group revenue, manage room blocks, and ensure client satisfaction through clear planning and communication with sales, catering, and operations. Relocation assistance is available and the position is full-time.