Senior Convention Services Coordinator

Wynn Resorts, Limited; Las Vegas (NV); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Wynn Resorts, Limited in Las Vegas is seeking a Convention Services Manager to lead group coordination for 500+ peak events and act as the primary liaison with hotel operations. You will manage room blocks, deposits, and VIP experiences while coordinating with conference services and vendors.

The ideal candidate has 2–4 years of convention services management experience at a major hotel, and proficiency with Delphi, Opera, and Passkey is preferred.

Qualifications

• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred.

Responsabilités

• Act as the primary group contact and event facilitator after receipt of signed contract.
• Act as the primary source of information regarding the event for hotel operations.
• Review hotel facilities and services with clients.
• Manage the group billing process from deposits to settlement.
• Coordinate with the Hotel Credit Department to collect credit applications and deposits.
• Monitor group room block progress and adjust by adding or cutting rooms as needed.
• Manage group cutoff dates and communicate deadlines to the program contact.
• Organize initial room reservations and communicate ongoing group changes.
• Plan and coordinate group pre-planning visits.
• Create and distribute Meeting Event Orders for group requirements.
• Order technical requirements for meeting space.
• Coordinate with hotel partners for internet, telecom, and equipment needs.
• Facilitate safety and security protocols for onsite operations with vendors.
• Work with Meeting Concierge to handle on-site group requests and changes in meeting space.
• Coordinate group movements such as arrivals/departures, room drops, and VIP check-ins.
• Arrange reservations for restaurants, shows, spa, golf, cabanas, etc.
• Communicate large group movements that affect hotel operations.
• Create and distribute Group Resume to hotel department heads.
• Oversee VIP experience during stay: meet & greet, VIP guestrooms, and reservations.
• Continue building relationships year-round with off-program requests like hotel rates.

Connaissances

Problem solving

Communication

Multi-tasking

Time management

Delphi

Opera

Passkey

Formation

Bachelor degree in Hotel Management/Marketing/Business Administration

Outils

Delphi

Opera

Passkey

Description du poste

Wynn Resorts, Limited in Las Vegas is seeking a Convention Services Manager to lead group coordination for 500+ peak events and act as the primary liaison with hotel operations. You will manage room blocks, deposits, and VIP experiences while coordinating with conference services and vendors.

The ideal candidate has 2–4 years of convention services management experience at a major hotel, and proficiency with Delphi, Opera, and Passkey is preferred.