Manager - Convention Services

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Wynn Resorts, Limited in Las Vegas is seeking a Convention Services Manager to lead group coordination for 500+ peak events and act as the primary liaison with hotel operations. You will manage room blocks, deposits, and VIP experiences while coordinating with conference services and vendors.

The ideal candidate has 2–4 years of convention services management experience at a major hotel, and proficiency with Delphi, Opera, and Passkey is preferred.

Qualifications

• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred.

Responsibilities

• Act as the primary group contact and event facilitator after receipt of signed contract.
• Act as the primary source of information regarding the event for hotel operations.
• Review hotel facilities and services with clients.
• Manage the group billing process from deposits to settlement.
• Coordinate with the Hotel Credit Department to collect credit applications and deposits.
• Monitor group room block progress and adjust by adding or cutting rooms as needed.
• Manage group cutoff dates and communicate deadlines to the program contact.
• Organize initial room reservations and communicate ongoing group changes.
• Plan and coordinate group pre-planning visits.
• Create and distribute Meeting Event Orders for group requirements.
• Order technical requirements for meeting space.
• Coordinate with hotel partners for internet, telecom, and equipment needs.
• Facilitate safety and security protocols for onsite operations with vendors.
• Work with Meeting Concierge to handle on-site group requests and changes in meeting space.
• Coordinate group movements such as arrivals/departures, room drops, and VIP check-ins.
• Arrange reservations for restaurants, shows, spa, golf, cabanas, etc.
• Communicate large group movements that affect hotel operations.
• Create and distribute Group Resume to hotel department heads.
• Oversee VIP experience during stay: meet & greet, VIP guestrooms, and reservations.
• Continue building relationships year-round with off-program requests like hotel rates.

Skills

Problem solving

Communication

Multi-tasking

Time management

Delphi

Opera

Passkey

Education

Bachelor degree in Hotel Management/Marketing/Business Administration

Tools

Delphi

Opera

Passkey

Job description

• Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.


• Act as the primary source of information regarding the event for hotel operations.


• Review hotel facilities and services with clients.


• Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.


• Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.


• Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.


• Manage the group cutoff for reservations and communicate deadlines to program contact.


• Organize initial room reservations and communicate ongoing group changes through group departure.


• Plan and coordination of group pre-planning visits.


• Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.


• Order technical requirements for the meeting space.


• Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.


• Facilitate with vendors proper safety and security protocol for onsite operations.


• Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.


• Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:
  
  
  
  • Group arrivals/departures for luggage assistant
  
  
  • Group room drops
  
  
  • Group check in or VIP pre-keys
  
  
  • Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc.
  
  
  • Communication of large group movements anticipated to affect hotel operations
  
  
  
  


• Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.


• Oversee group VIP experience throughout their stay including:
  
  
  
  • Meet & greet on arrival experience
  
  
  • Advancement of VIP guestrooms
  
  
  • Hotel reservations throughout their stay
  
  
  
  


• Continue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc.


• Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.

Qualifications

Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work. The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred.

EDUCATION: Degree in Hotel Management, Marketing or Business Administration preferred

EXPERIENCE: 2-4 years as a Convention Services Manager at a major hotel convention.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.