Coordinator - Convention Services

Wynn Resorts; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Wynn Resorts, Limited in Las Vegas seeks an experienced events coordinator to act as a secondary contact and facilitator for programs after contracts are signed. You will support multiple managers, handle calls, run group reports, and collaborate with Convention and Group desks on housing changes.

The role involves developing estimates, invoicing, preparing group resumes, and managing orders and VIP arrangements. Strong admin skills and MS Office proficiency are required.

Qualifications

• 2+ years of administrative experience with excellent typing skills.
• Must have at least a high school diploma or GED.
• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Proficiency with Microsoft Word, Excel and Outlook is preferred.

Responsibilities

• Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
• Support of three or more managers and affiliated programs.
• Management of incoming phone calls and transfers regarding the event.
• Run group reports such as pickups and rooming lists.
• Work in tandem with Convention Desk and Group desk on housing changes throughout program.
• Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
• Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
• Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs)
• Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.)
• Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
• Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
• As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
• Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
• Daily distribution and organization of department Meeting Event Orders.
• Input accounts and bookings and maintain files in Delphi.
• Follow Convention Services task list to complete each task in the full life cycle.
• Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

Skills

Administrative experience

Typing skills

Communication skills

Multi-tasking

Time management

Client liaison

MS Office

Education

High school diploma or GED

Tools

Delphi

Job description

• Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
• Support of three or more managers and affiliated programs.
• Management of incoming phone calls and transfers regarding the event.
• Run group reports such as pickups and rooming lists.
• Work in tandem with Convention Desk and Group desk on housing changes throughout program.
• Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
• Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
• Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs)
• Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.)
• Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
• Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
• As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
• Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
• Daily distribution and organization of department Meeting Event Orders.
• Input accounts and bookings and maintain files in Delphi.
• Follow Convention Services task list to complete each task in the full life cycle.
• Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

Qualifications

• Requires 2+ years of administrative experience with excellent typing skills.
• Must have at least a high school diploma or GED.
• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Proficiency with Microsoft Word, Excel and Outlook is preferred.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.