Senior Continuing Education Operations Lead

Vizient; Chicago (IL); On-site; USD 69,000 - 116,000; Full time

Benefits offered by this job

Benefits plan

Incentive eligible

Job summary

Vizient seeks a seasoned CE program operations manager to oversee accredited continuing education activities. You will ensure planning, execution and evaluation align with Joint Accreditation standards while guiding CE Programs Managers and collaborating with directors, faculty and clients.

You will optimize workflows, monitor performance metrics, and advance platform tools such as EthosCE, driving efficiency and high-quality educational experiences across healthcare CPD programs.

Qualifications

• Relevant degree preferred.
• 5+ years of relevant experience required.
• Experience in accredited continuing education, healthcare CPD, or related environments with knowledge of Joint Accreditation, ACCME, ANCC, or ACPE.
• Ability to manage complex programs, coordinate priorities, and ensure compliance in a high-volume setting.
• Experience providing operational guidance, coaching, onboarding, or professional development support.
• Strong analytical, organizational, project management and problem-solving skills, with data interpretation ability.
• Excellent written and verbal communication; collaboration across teams and clients.
• Proficiency in Microsoft Office, especially Excel; experience with LMS/registration platforms; EthosCE preferred.
• Familiarity with emerging technologies including AI to improve workflows; CHCP/NPD-BC preferred.

Responsibilities

• Oversee CE activities portfolio, ensuring planning, implementation, evaluation and compliance with standards.
• Manage day-to-day CE program operations, workflows, and service excellence.
• Provide operational guidance, onboarding, coaching, and knowledge sharing to CE Programs Managers.
• Collaborate with course directors, planners, faculty and clients to meet objectives.
• Monitor Joint Accreditation standards and JA-PARS reporting; maintain policy-compliant documentation.
• Develop process improvements, standardized workflows and scalable practices.
• Analyze activity data and outcomes to identify trends and recommend improvements.
• Support administration of learning platforms and registration systems, including EthosCE.
• Prepare operational reports and communicate findings to CE leadership.
• Maintain expertise in accreditation requirements and adult learning principles.

Skills

Analytical skills

Organizational skills

Project management

Communication skills

Problem-solving

Excel proficiency

LMS experience

Education

Bachelor’s degree preferred

Tools

EthosCE

Microsoft Office (Excel)

Job description

Vizient seeks a seasoned CE program operations manager to oversee accredited continuing education activities. You will ensure planning, execution and evaluation align with Joint Accreditation standards while guiding CE Programs Managers and collaborating with directors, faculty and clients.

You will optimize workflows, monitor performance metrics, and advance platform tools such as EthosCE, driving efficiency and high-quality educational experiences across healthcare CPD programs.