Senior Content Systems & AI Innovation Lead

Lever, Inc.; Town of Italy (NY); Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote working opportunity

Opportunity to shape scalable content‑

Cross-functional collaboration

Job summary

Lever, Inc. in Italy seeks a Senior Manager, Content Systems & Innovation to shape modular content ecosystems for multiple audiences, products, and channels.

You will design scalable content models, governance, and AI-enabled workflows, collaborating across Editorial, Product, Technology, Analytics, and Clinical teams. The role emphasizes a strong product mindset and practical, measurable improvements in content reuse, personalization, and distribution within a high-trust healthcare information

Qualifications

• 7+ years of experience in content strategy, content systems, content operations, digital product, content design, or a related discipline.
• Hands-on experience developing or operating structured and modular content systems within a modern CMS; Contentful is strongly preferred.
• Strong knowledge of content modeling, taxonomy, metadata, tagging, governance, and reusable content frameworks.
• Experience creating scalable tools, templates, workflows, and operational frameworks.
• Demonstrated ability to identify complex content or operational challenges and develop practical, innovative solutions.
• Experience applying AI, automation, or emerging technologies to content workflows and operations.
• Strong product mindset, with the ability to connect content systems to audience experiences and measurable business outcomes.
• Ability to translate editorial, audience, and business needs into functional system requirements.
• Strong cross-functional collaboration skills and experience working with Editorial, Product, Technology, Analytics, Clinical, and other stakeholders.

Responsibilities

• Define and help implement a structured and modular content strategy, including content models, schemas, taxonomy, metadata, tagging, and governance.
• Lead the development of reusable content structures that can support websites, newsletters, tools, personalized experiences, user journeys, social platforms, multimedia, and future products.
• Develop structured models for high-value healthcare information, including conditions, treatments, drugs, symptoms, side effects, FAQs, clinical information, and journey-based guidance.
• Create tools, templates, frameworks, and repeatable workflows that improve content planning, production, structuring, updating, optimization, and distribution.
• Identify workflow friction, duplication, and inefficiencies and develop scalable solutions to address them.
• Evaluate and implement technologies that improve content operations, reuse, personalization, quality, and performance.
• Identify and implement opportunities for AI and automation across content tagging, transformation, updating, optimization, quality control, reuse, and distribution.
• Design workflows that balance automation with appropriate editorial, clinical, and governance oversight.
• Test emerging technologies and assess their potential operational and audience value.
• Partner with Product and Technology to connect structured content with personalization, digital tools, user journeys, and next-best-action experiences.
• Establish content-system standards, documentation, governance processes, and quality controls.
• Translate editorial and audience needs into clear system and workflow requirements and help prioritize investments based on audience value, operational impact, scalability, and business opportunity.
• Establish measurement and feedback loops to assess the effectiveness of new tools, workflows, and content systems.
• Build organizational understanding of structured content and its role in discovery, personalization, efficiency, and growth.

Skills

Content strategy

Content systems

Content operations

Digital product thinking

AI & automation

Cross-functional collaboration

Problem solving

Product mindset

Tools

Contentful

Job description

Lever, Inc. in Italy seeks a Senior Manager, Content Systems & Innovation to shape modular content ecosystems for multiple audiences, products, and channels.

You will design scalable content models, governance, and AI-enabled workflows, collaborating across Editorial, Product, Technology, Analytics, and Clinical teams. The role emphasizes a strong product mindset and practical, measurable improvements in content reuse, personalization, and distribution within a high-trust healthcare information