Remote Senior Software Engineer, Contact Center Platforms

NTT DATA, Inc.; Plano (TX); Remote; USD 103,000 - 137,000; Full time

Job summary

NTT DATA Services, based in Plano, TX, seeks a Senior Software Engineer for Contact Center Platforms (Java/AWS/Amazon Connect). The role focuses on designing and delivering Java/Spring Boot microservices and cloud-native apps, with CCaaS integrations and real-time workforce management capabilities.

You will collaborate with cross-functional teams to design scalable solutions, implement REST APIs, and optimize contact center workflows.

Qualifications

• 5+ years of Java Full Stack Development experience.
• 5+ years of strong hands-on experience with Java, Spring Boot, and modern API-driven development (Microservices, REST).
• 3+ years building and deploying cloud-native apps using AWS and container tech (Docker/Kubernetes).
• 5+ years in Agile/Scrum environments with cross-functional teams.
• 1+ years hands-on with AI Dev Assist tools in the SDLC.

Responsibilities

• Design, develop, and maintain Java/Spring Boot microservices and full-stack apps using Angular or React.
• Build and integrate scalable REST APIs with WFM and CCaaS platforms, including Amazon Connect.
• Develop solutions for workforce forecasting, scheduling, adherence, and real-time workforce management.
• Collaborate with business and operations teams to understand contact center requirements and implement scalable solutions.
• Integrate and process contact center data such as call volumes, agent performance metrics, schedules, and real-time agent states.
• Develop and enhance contact center routing and customer interaction workflows.
• Utilize Node.js for integrations, middleware services, and real-time communication components.
• Design and implement cloud-native apps using AWS, Docker, and Kubernetes.
• Participate in system design, code reviews, testing, deployment, and production support.
• Work with QA teams to ensure app quality and automation coverage.
• Contribute to workforce optimization using OR-Tools and scheduling models.
• Support voice and telephony integrations involving Amazon Connect, SIP, Kamailio, or FreeSWITCH where applicable.
• Follow Agile/Scrum methodologies and collaborate with cross-functional teams.

Tools

Java

Spring Boot

Angular

React

Node.js

AWS

Docker

Kubernetes

Amazon Connect

OR-Tools

Job description

NTT DATA Services, based in Plano, TX, seeks a Senior Software Engineer for Contact Center Platforms (Java/AWS/Amazon Connect). The role focuses on designing and delivering Java/Spring Boot microservices and cloud-native apps, with CCaaS integrations and real-time workforce management capabilities.

You will collaborate with cross-functional teams to design scalable solutions, implement REST APIs, and optimize contact center workflows.