Senior Contact Center Sales Specialist (f/m/d)

NTT; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior Cross Technology Sales Specialist, where your expertise will drive innovative solutions for clients. This role involves identifying new business opportunities, engaging with clients, and collaborating with internal teams to deliver tailored solutions. You will leverage your advanced sales skills and industry knowledge to build strong relationships and achieve sales targets. With a commitment to diversity and inclusion, this innovative firm offers a dynamic work environment where you can thrive and make a significant impact on client success. If you are passionate about technology and sales, this is the perfect opportunity for you.

Qualifications

• Advanced sales experience in technology or services environment.
• Demonstrated success in achieving sales and financial goals.

Responsibilities

• Identify new opportunities and present solutions to clients.
• Engage with clients to understand their business goals.

Skills

Sales Strategy

Customer Relationship Management

Negotiation Skills

Presentation Skills

Problem Solving

Education

Bachelor's degree in Information Technology

Sales Certification

Tools

Sales Methodologies

Opportunity Plans

Account Plans

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Cross Technology Sales Specialist is an advanced subject matter expert and is a quota-bearing sales persona. The purpose of this role is to primarily pursue, and land qualified leads identified by the Client Management team and other respective teams.

The Senior Cross Technology Sales Specialist identifies new opportunities from a selection of existing accounts, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. This role works directly with clients at a variety of levels, as well as internal subject matter experts.

A substantial amount of time is spent on engaged selling or supporting the sales process in partnership with Client Managers. This role contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.

What you'll be doing

Key Responsibilities:

• Asserts subject matter expertise in multiple domains or solutions sets.
• Supports the closure of sales based on technology domain knowledge.
• Addresses the technology conceptual challenges during the sales process.
• Asserts a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
• Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
• Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
• Owns the client relationship and continuously build a professional relationship within assigned accounts.
• Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
• Engages and interacts with clients to uncover and understand client business goals.
• Articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
• Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
• Uses understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need.
• Identifies and acts on new sales opportunities within an account and work with the sales teams to drive them to closure.
• Pursues and lands qualified leads identified by the client managers and other lead generation sources.
• Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
• Discovers, forecasts, and runs opportunities in the medium and long-term.
• Identifies, assesses and highlights client risks that could prove detrimental to the client’s organization and credibility.
• Supports the sales process and collaboratively work with sales teams, especially Client Managers, to successfully close the deal.
• Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
• Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.

Knowledge and Attributes:

• Advanced demonstrated success in achieving and exceeding sales and financial goals.
• Advanced in developing and encouraging meaningful customer relationships up to senior leadership level.
• Advanced proficiency in delivering engaging sales presentations.
• Advanced proficiency in team selling approach.
• Advanced knowledge of competitors and ability to apply competing successful sales strategies.
• Ability to define sales strategy coupled with seasoned sales solution capabilities.
• Client-centric approach with ability to understand customer problems and find best-fit solutions.
• Flexible to adapt quickly to short, new missions or urgent deadlines.
• Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
• Close attention to maintaining up to date, accurate sales forecast and close plans.
• Advanced business acumen.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology/systems or sales or a related field.
• SPIN and / or Solution Selling certification(s) preferred.
• Relevant technology and vendor certification(s) preferred.

Required Experience:

• Advanced sales experience in a technology or services environment.
• Advanced gained in an IT Managed Services environment.
• Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
• Advanced demonstrable experience in selling complex cross technology solutions and services to C-Level clients.
• Advanced experience in resolving a wide range of issues in creative ways to meet targets and objectives.
• Advanced experience in networking with senior internal and external people in the specialist area of expertise.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.