Senior Contact Center AI Architect (Chatbots & IVR)

Cedent; Chicago (IL); On-site; USD 120,000 - 150,000; Part time

Job summary

A technology solutions provider in Chicago is seeking a Contact Center Solution Architect with at least 5 years of experience in Conversational AI technologies, including chatbots and IVR. The role requires 8 years of hands-on experience in Contact Center and CX platforms, as well as strong knowledge of cloud infrastructure such as AWS, Azure, or GCP. This contract-to-hire position involves designing solutions and collaborating with various teams to ensure seamless integration with backend systems.

Qualifications

• 5+ years with Conversational AI technology including chatbots, IVR, and AI solutions.
• 8+ years of hands-on technical experience in Contact Center platforms.
• Strong understanding of cloud platforms, APIs, and web technologies.

Responsibilities

• Design and implement chatbot and IVR solutions.
• Lead integration of voice and web channels with back-end systems.
• Collaborate with stakeholders to define project requirements.

Skills

Conversational AI technology

Cloud technologies

APIs

CI/CD

DevOps practices

Tools

AWS

Azure

GCP

Job description

A technology solutions provider in Chicago is seeking a Contact Center Solution Architect with at least 5 years of experience in Conversational AI technologies, including chatbots and IVR. The role requires 8 years of hands-on experience in Contact Center and CX platforms, as well as strong knowledge of cloud infrastructure such as AWS, Azure, or GCP. This contract-to-hire position involves designing solutions and collaborating with various teams to ensure seamless integration with backend systems.