Contact Center Solution Architect (Chicago, IL)

Cedent; Chicago (IL); On-site; USD 120,000 - 150,000; Part time

Job summary

A technology solutions provider in Chicago is seeking a Contact Center Solution Architect with at least 5 years of experience in Conversational AI technologies, including chatbots and IVR. The role requires 8 years of hands-on experience in Contact Center and CX platforms, as well as strong knowledge of cloud infrastructure such as AWS, Azure, or GCP. This contract-to-hire position involves designing solutions and collaborating with various teams to ensure seamless integration with backend systems.

Qualifications

• 5+ years with Conversational AI technology including chatbots, IVR, and AI solutions.
• 8+ years of hands-on technical experience in Contact Center platforms.
• Strong understanding of cloud platforms, APIs, and web technologies.

Responsibilities

• Design and implement chatbot and IVR solutions.
• Lead integration of voice and web channels with back-end systems.
• Collaborate with stakeholders to define project requirements.

Skills

Conversational AI technology

Cloud technologies

APIs

CI/CD

DevOps practices

Tools

AWS

Azure

GCP

Job description

Contact Center Solution Architect (Chicago, IL)

Responsibilities:

• 5+ years withConversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
• Experience integrating these chatbots on web/.com site and then API gateway integrations
• Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
• 8+ years of hands on technical experience in Contact Center & CX platforms
• 8+ years of experience with cloud technologies / infrastructure (AWS)
• Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
  • Lead design solutions/solution blue prints, artifacts/ hands on code involvingConversational AI,IVR systems,chatbot/web chat solutions, andcloud-native web applications.
  • Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
  • Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
  • Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
  • Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
  • Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Department: Preferred Vendors

This is a contract to hire position