Solutions Architect - Agent Desktop & Contact Center

Cedent; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading tech firm in Chicago is seeking a talented Solutions Architect to join their team. This role involves architecting robust contact center solutions using Cisco, Salesforce, and Microsoft Dynamics technologies. Candidates must have over 5 years of experience in solutions architecture focused on customer service platforms. The successful candidate will work closely with cross-functional teams to enhance the customer experience and improve operational efficiency. Excellent communication skills are essential for aligning technical solutions with business objectives.

Qualifications

• 5+ years of Solutions Architect experience focused on contact center platforms.
• Strong hands-on experience with Cisco technologies.
• Proven track record of building Salesforce and/or MS Dynamics platforms.

Responsibilities

• Lead selection process for contact center technologies focusing on Salesforce, Microsoft Dynamics, and Cisco.
• Architect and implement end-to-end contact center solutions.
• Design intuitive agent desktop solutions to enhance performance.

Skills

Cisco technologies

Salesforce

Microsoft Dynamics

Customer service technologies

Agent desktop solutions

Technical communication

Job description

A leading tech firm in Chicago is seeking a talented Solutions Architect to join their team. This role involves architecting robust contact center solutions using Cisco, Salesforce, and Microsoft Dynamics technologies. Candidates must have over 5 years of experience in solutions architecture focused on customer service platforms. The successful candidate will work closely with cross-functional teams to enhance the customer experience and improve operational efficiency. Excellent communication skills are essential for aligning technical solutions with business objectives.