World-Class Consumer Loan Specialist (Phone Support)

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

SchoolsFirst Federal Credit Union in Riverside, CA is seeking a Consumer Loan Service Delivery Representative who will support members primarily by phone, process consumer lending applications, gather documents, and provide recommendations on lending options.

You will work to deliver world class member service, handle loan applications from submission to funding, explain requirements, and coordinate with related departments while maintaining confidentiality and compliance.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of prior related experience required.

Responsibilities

• Serve the Membership by providing World Class Personal Service, supporting Members Consumer Lending needs primarily via the phone by completing various consumer lending transactions, submitting consumer loan applications for decisions, gathering relevant loan documents and providing Members with consumer lending information and recommendations.

Skills

Caller focus

Active listening

Clarifying questions

Data entry

Accuracy

Clear communication

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union in Riverside, CA is seeking a Consumer Loan Service Delivery Representative who will support members primarily by phone, process consumer lending applications, gather documents, and provide recommendations on lending options.

You will work to deliver world class member service, handle loan applications from submission to funding, explain requirements, and coordinate with related departments while maintaining confidentiality and compliance.