Senior Consumer Loan & Relationship Banker

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh seeks a Loan Center Representative to build consumer loan relationships and promote bank products through inside/outside/virtual efforts. You will generate new loan opportunities while delivering exceptional customer service and meeting sales goals.

The role requires five years of industry-related sales experience, a high school diploma, strong communication, and proficiency with MS Office. Availability until 6pm weekdays and some Saturdays is expected.

Qualifications

• Five (5) years of industry related sales including business development experience required with a proven track record of achieving sales goals.
• High School Diploma/GED required.
• Demonstrated ability and desire to build consumer loan relationships and meet all related sales goals.
• Excellent written and verbal communication skills and ability to conduct formal presentations.
• Demonstrated proactive techniques, creativity, resourcefulness, and self-motivation in producing results.
• Must be detail oriented, and be able to prioritize in a fast-paced environment.
• Proficient in Microsoft Office products including Word, Excel, Outlook and Teams.
• Must be able to maintain integrity, transparency, and perform in an ethical manner at all times.
• Must be available until 6pm on some weekdays and on some Saturdays.
• Must possess a valid driver's license, access to a reliable vehicle, and valid insurance.
• Candidates being considered will be subject to additional background checks as required by the office of the Comptroller of Currency.

Responsibilities

• Personally provide an exceptional level of customer service to all internal and external customers with the goal of creating long term customer loyalty.
• Achieve all goals by consistently implementing effective relationship building techniques taught in training and consistent with the Bank's Mission, Value, and Core Objectives.
• Consistently generate new loan production and the associated products and services through proactive efforts including:
• Utilization of effective outbound calling efforts
• Calling on businesses in the market area
• Generating new Vendors via utilization of the Preferred Referral Program within immediate market as well as maintain existing vendor relationships through follow-up with these vendors.
• Participating in networking and community events,
• Handling online CHAT inquiries
• Participation in trade shows.
• Assist management with the coaching and development of team members to ensure that they achieve their individual sales goals.
• Adhere to all operational processes and procedures that have been put in place within the loan center assigned.
• Comply with all Federal and State Banking regulations that apply.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Sales experience

Customer relationship building

Communication skills

Presentations

Microsoft Office

Education

High School Diploma

Tools

Word

Excel

Outlook

Teams

Job description

Dollar Bank, FSB in Pittsburgh seeks a Loan Center Representative to build consumer loan relationships and promote bank products through inside/outside/virtual efforts. You will generate new loan opportunities while delivering exceptional customer service and meeting sales goals.

The role requires five years of industry-related sales experience, a high school diploma, strong communication, and proficiency with MS Office. Availability until 6pm weekdays and some Saturdays is expected.