Senior Loan Rep. Virginia Manor

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Dollar Bank in Pittsburgh seeks a Loan Center Representative to develop relationships and generate opportunities for consumer loans and related products. The role emphasizes proactive inside, outside, and virtual business development to grow new loan relationships.

The ideal candidate has 5+ years of loan sales experience, strong communication skills, and a commitment to ethical service. Must be flexible with hours, possess a valid driver's license, and be ready for OCC background checks.

Qualifications

• High School Diploma or GED required.
• Five (5) years of industry sales experience with a track record of meeting sales goals.
• Ability to build consumer loan relationships and meet sales targets.
• Excellent written and verbal communication skills; capable of formal presentations.
• Proactive, creative, resourceful, self-motivated approach to results.
• Detail oriented; able to prioritize in a fast paced environment.
• Proficient with Microsoft Office products (Word, Excel, Outlook, Teams).
• Able to maintain integrity, transparency and ethical conduct at all times.
• Available to work until 6pm on some weekdays and some Saturdays.
• Valid driver’s license, access to a vehicle and valid insurance.
• Background checks may be required by OCC.

Responsibilities

• Provide exceptional customer service to build long-term loyalty.
• Meet all sales goals through effective relationship building and training-aligned techniques.
• Generate new loan production and related products via outbound calling, market outreach, and referrals.
• Participate in networking, community events, online chats, and trade shows.
• Assist management in coaching team members to achieve sales goals.
• Adhere to all loan center processes and regulatory requirements.
• Act as risk manager by understanding, reporting, and mitigating daily risks.

Skills

Sales experience

Business development

Relationship building

Presentations

Proactive techniques

Detail oriented

Time management

Driving licence

Regulatory awareness

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Develop relationships with current and prospective customers with the goal of generating opportunities to promote the Bank’s products and services in the workplace and obtain new consumer loan relationships. Loan Center Representative will be responsible for generating new consumer loans and its associated products and services through various proactive inside, outside, and virtual business development efforts.

Qualifications:

• Five (5) years of industry related sales including business development experience required with a proven track record of achieving sales goals.
• High School Diploma/GED required.
• Demonstrated ability and desire to build consumer loan relationships and meet all related sales goals.
• Excellent written and verbal communication skills and ability to conduct formal presentations.
• Demonstrated proactive techniques, creativity, resourcefulness, and self-motivation in producing results.
• Must be detail oriented, and be able to prioritize in a fast-paced environment.
• Proficient in Microsoft Office products including, but not limited to Word, Excel, Outlook and Teams.
• Must be able to maintain integrity, transparency, and perform in an ethical manner at all times.
• Must be available until 6pm on some weekdays and on some Saturdays.
• Must possess a valid driver’s license, access to a reliable vehicle, and valid insurance.
• Candidates being considered will be subject to additional background checks as required by the office of the Comptroller of Currency.

Principal Activities and Duties:

• Personally provide an exceptional level of customer service to all internal and external customers with the goal of creating long term customer loyalty.
• Achieve all goals by consistently implementing effective relationship building techniques taught in training and consistent with the Bank’s Mission, Value, and Core Objectives.
• Consistently generate new loan production and the associated products and services through proactive efforts including:
  • Utilization of effective outbound calling efforts
  • Calling on businesses in the market are
  • Generating new Vendors via utilization of the Preferred Referral Program within immediate market as well as maintain existing vendor relationships through follow-up with these vendors.
  • Participating in networking and community events,
  • Handling online CHAT inquiries
  • Participation in trade shows.
• Assist management with the coaching and development of team members to ensure that they achieve their individual sales goals.
• Adhere to all operational processes and procedures that have been put in place within the loan center assigned.
• Comply with all Federal and State Banking regulations that apply.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.