Senior Consumer Loan Ops Specialist & Training Lead

Thrivent; Appleton (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Thrivent is seeking an expert in consumer loan processing to provide technical and operational support within the Consumer Loan Operations team in Appleton, WI. The role focuses on complex loan transactions and improvement initiatives, collaborating with leadership to drive efficiencies.

You will train new hires, act as SME for home equity and consumer loan servicing, and interface with internal and external clients while meeting service levels.

Qualifications

• High School or equivalent required.
• Three years banking operations experience with customer service preferred.
• Strong written and verbal communication and customer service skills.
• Excellent problem resolution skills.
• Ability to work accurately both independently and in a team under deadlines.
• Perform system testing and complete test cases in loan origination and core platforms.

Responsibilities

• Create and review consumer loan closing packages for compliance with regulatory and lending policy.
• Handle simple and complex home equity or consumer loan transactions including escrow, max analysis, flood tracking, file maintenance, satisfactions, and subordination requests.
• Review scheduled reports for exceptions, errors, auditing, and maintenance transactions.
• Meet quality and productivity standards in a fast-paced loan production environment.
• Respond to verbal and written inquiries from internal and external clients per procedures.
• Serve as a back-up when management is unavailable, and act as SME for loan processing and servicing functions.
• Assist with training new hires on processes and procedures.
• Identify process improvements and efficiencies within the team.
• Resolve problems with internal and external clients, including escalated customer situations.
• Take on additional projects outside regular tasks and model Thrivent leadership competencies.

Skills

Strong communication

Problem resolution

Customer service

Independence

System testing

Education

High School

Associate or Bachelor’s degree

Tools

Bank operations platform

Job description

Thrivent is seeking an expert in consumer loan processing to provide technical and operational support within the Consumer Loan Operations team in Appleton, WI. The role focuses on complex loan transactions and improvement initiatives, collaborating with leadership to drive efficiencies.

You will train new hires, act as SME for home equity and consumer loan servicing, and interface with internal and external clients while meeting service levels.