Loan Processing Supervisor — Customer Lending Leader

Capital Credit Union; Green Bay (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Capital Credit Union in Green Bay, WI seeks a results-driven leader to manage Consumer Loan Processing. You will oversee paid loan processing, lien perfection, insurance refunds, and support for branch and member service teams.

You will coach staff, coordinate with AVP Loan Servicing and other departments, drive operational efficiency, ensure compliance, and deliver timely member service. A high school diploma and 2–3 years in lending are required. This role is on-site at our Green Bay branch.

Qualifications

• High school diploma or equivalent required.
• 2–3 years in consumer lending or related financial services.
• Prior supervisory or team-lead experience preferred.
• Experience with loan documentation and lien perfection.
• Proficiency with Word, Excel, email, and internet-based apps.
• Strong attention to detail and accuracy.
• Excellent communication and supervisory skills.

Responsibilities

• Lead daily operations of Consumer Loan Processing.
• Assign work, balance workloads, ensure coverage.
• Provide direction and coaching to staff.
• Recruit, interview, and select employees.
• Monitor performance, expenses, risks, and workflows.
• Recommend process improvements to leadership.
• Coordinate with branches and lending teams to resolve inquiries.
• Oversee refunds, lien perfection, and related processing.
• Work with outside vendors and training.
• Complete projects assigned by AVP Loan Servicing.

Skills

Leadership

Supervisory

Analytical

Organizational

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Internet apps

Job description

Capital Credit Union in Green Bay, WI seeks a results-driven leader to manage Consumer Loan Processing. You will oversee paid loan processing, lien perfection, insurance refunds, and support for branch and member service teams.

You will coach staff, coordinate with AVP Loan Servicing and other departments, drive operational efficiency, ensure compliance, and deliver timely member service. A high school diploma and 2–3 years in lending are required. This role is on-site at our Green Bay branch.