Senior Consumer Loan Operations Specialist

Thrivent Financial; Appleton (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health benefits

Job summary

Thrivent Financial in Appleton, WI is seeking a Senior Consumer Loan Operations Representative to provide expert technical and operational support for consumer loan processing and home equity servicing.

With minimal supervision, you will handle complex transactions, review reports, train new hires, and identify process improvements. You will collaborate with the Consumer Loan Ops Lead and Manager to optimize workflows and ensure compliance with policy.

Qualifications

• High School or equivalent required.
• Three years banking operations experience with customer service preferred.
• Strong communication and customer-service skills.
• Ability to work independently and as part of a team with deadlines.
• Perform system testing and complete test cases in loan origination and core platforms.
• Associate or bachelor’s degree preferred.

Responsibilities

• Create and review consumer loan closing packages for compliance with regulatory and bank lending policy.
• Handle simple and complex home equity or consumer loan transactions.
• Review scheduled reports for exceptions, errors, auditing, and maintenance tasks.
• Meet quality and productivity standards in a fast-paced loan production environment.
• Respond to verbal and written inquiries from internal and external clients.
• Act as SME on consumer loan processing and home equity and servicing functions.
• Assist with training new hires and identify process improvements.

Skills

Banking operations

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

Associate or Bachelor's degree

Tools

Loan origination system

Core processor

Job description

Thrivent Financial in Appleton, WI is seeking a Senior Consumer Loan Operations Representative to provide expert technical and operational support for consumer loan processing and home equity servicing.

With minimal supervision, you will handle complex transactions, review reports, train new hires, and identify process improvements. You will collaborate with the Consumer Loan Ops Lead and Manager to optimize workflows and ensure compliance with policy.